CRC Workforce Navigator

Ibero-American Action League, Inc.•Rochester, NY

About The Position

Under the supervision of the Director of Workforce Development, the Workforce Navigator helps individuals achieve career goals through personalized career counseling, job placement services, and access to training opportunities. The role works with job seekers, employers, and community organizations to connect skilled workers with available opportunities and helps clients reduce or eliminate barriers to stable employment. The position operates with a relatively high degree of independence within agency policies and procedures. The Workforce Navigator must be resourceful and demonstrate initiative, along with an understanding of management systems and interpersonal relations. Occasional travel to community organizations, job fairs, and employer sites is required; the role must be accessible, with some evenings and weekends required.

Requirements

Minimum of 2–3 years of experience in career counseling, workforce development, or a related field.
Excellent verbal and written communication skills.
Strong ability to build rapport with clients, employers, and community partners.
Ability to analyze labor market data and trends to inform career counseling practices.
Ability to manage multiple tasks, clients, and deadlines.
Dedication to providing high-quality support and guidance to clients.
Strong problem-solving skills to address and overcome clients' employment barriers.
Sensitivity to and understanding of diverse backgrounds and client needs.
Flexibility to adapt to changing job market conditions and client requirements.
High integrity and commitment to serving clients while upholding professional standards.
Fluent in spoken and written English and Spanish.
Valid New York State license and access to personal transportation.
Competencies include analytical thinking, accuracy, customer orientation, attention to detail, diversity orientation, ethical conduct, leadership, training and presentation skills, reliability, effective oral and written communication, and a friendly demeanor.
A combination of training and experience other than specified may be accepted if judged adequate by the President and CEO.

Responsibilities

Actively recruit and retain program participants.
Provide individualized career guidance, including resume writing, interview preparation, and job search strategies.
Identify job opportunities and match clients with suitable positions to assist them in securing employment.
Stay informed about local and national labor market trends and provide relevant advice to clients.
Build and maintain relationships with employers, training providers, and community organizations to facilitate job placement and career development opportunities.
Conduct skills assessments to identify clients' strengths, weaknesses, and areas for development.
Connect clients with appropriate training programs and resources to enhance their skills and employability.
Develop and conduct workshops and seminars on job search techniques, career planning, and professional development.
Maintain accurate records of client interactions, progress, and outcomes using IMPOWR or other designated software or databases.
Advocate for clients' needs and interests with employers and training providers.
Identify and use community resources and services to help clients overcome employment barriers.
Prepare and submit regular reports on client progress, program outcomes, and other relevant metrics to management.
Ensure activities comply with organizational policies and relevant legislation.
Travel occasionally to community organizations, job fairs, and employer sites; remain accessible, including some evenings and weekends.
Provide information and referrals to clients and community members.
Perform other duties as assigned by the supervisor.