Career Navigator Assistant-Workforce Development (New Orleans, LA)

Goodwill Industries Of Southeastern Louisiana•New Orleans, LA

6d•Onsite

About The Position

This role supports clients throughout the Opportunity Accelerator Framework by collaborating with Human Resources, Program Managers, and job coaches. The Career Navigation Assistant will communicate with service providers to evaluate client progress, offer guidance, assist with supportive service requests, and manage the computer lab. This includes instructing clients and staff on technology use, monitoring lab activities, and performing administrative duties.

Requirements

Three years of experience in criminal justice, social work, employment counseling, employment placement, human services, or administration is preferred.
Excellent oral and written communication skills.
Proficient in operating a computer and experienced with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
Must provide own transportation.
Must be able to clear DMV check.
Must possess valid operator’s license and maintain current vehicle registration, liability insurance and vehicle inspection.
Must be ambulatory.

Nice To Haves

Knowledge of coaching and mentoring.
Ability to work under direct supervision using standardized routines.
Ability to provide information and/or advise others.
Ability to assist staff with assigned tasks including data entry and research.

Responsibilities

Assist with the maintenance of case documentation, including client records, progress notes, and information to comply with grant requirements.
Assist with the review and verification of documentation for assistance requests according to program guidelines.
Explain clients' rights, responsibilities, required actions, and available services.
Ensure the accuracy of referral information from funding sources or community partners.
Assist with the interview, intake, and assessment of participants to determine needs and goals.
Facilitate warm handoffs upon enrollment into Workforce Development programming.
Assist with the creation of assessments and evaluations to analyze participants' knowledge of Job Readiness and PRE-ETS curriculum.
Assist with maintaining documentation of attendance records and provide participation information to program managers and/or career navigators.
Enter enrollment and service delivery data into the case management system.
Coordinate scheduling of clients for computer lab operations and activities.
Instruct clients in computer lab technology and software applications to enhance understanding and strengthen academic concepts.
Monitor participant activities in the computer lab to maintain a safe and conducive learning environment.
Document digital learning progress in the case management system.
Create and research training exercises to enhance participant growth and development.
Greet, welcome, and direct visitors appropriately.
Maintain employee and department directories to direct visitors.
Notify company personnel of visitor arrival.
Stay informed of policies, procedures, and activities of assigned program(s) and comply with changes.
Stay informed of program operations and assist in the development and implementation of corrective action plans.
Conduct outreach to community providers and employers to gather collateral information for service planning.
Maintain professional knowledge in applicable areas and stay abreast of changes in job-related rules, statutes, and laws.
Read and interpret professional literature; attend workshops, meetings, and seminars.
Adhere to work site rules and regulations regarding company policies, dress, parking, lunch, and breaks.
Inform the Program Manager and Program Director of unusual and/or crisis situations.
Actively participate in team meetings and trainings.
Complete other tasks as assigned.