Career Navigator- LRS Program (New Orleans, LA)

Goodwill Industries Of Southeastern Louisiana•New Orleans, LA

About The Position

The Career Navigator supports participants in the LRS Program by creating and implementing career navigation plans aligned with their goals and self-sufficiency. The role includes mentoring participants, identifying immediate and long-term needs, assessing employability, recognizing barriers and assets, and communicating with service providers to evaluate progress. The Career Navigator provides counsel and guidance and maintains regular contact through in-person, virtual, or telephone communication. The position uses coaching and mentoring to help participants develop life skills, pursue employment, and build leadership capabilities. The Career Navigator collaborates with participants to create Individualized Career Plans, recommends development activities, monitors results, provides feedback, and adjusts goals as needed. The role also involves case documentation, review of assistance requests, referrals, job-search support, reporting, meetings and training, and travel to address participant needs. The Career Navigator acts as a liaison between participants and program partners and keeps the Program Manager informed of unusual or crisis situations. Applicants must meet the education or experience requirement and have strong communication, organizational, and computer skills. The position requires personal transportation, a valid operator’s license, current vehicle registration, liability insurance and vehicle inspection, and the ability to clear an OMV check. Veterans are strongly encouraged to apply. Goodwill Industries of Southeastern Louisiana is an equal opportunity employer.

Requirements

A BA or BS degree, or one year of experience in criminal justice, social work, employment counseling, placement, human services, or public administration.
Excellent oral and written communication skills and the ability to read, write, and communicate clearly in English.
Proficiency operating a computer and experience with Microsoft Office, including Word, Excel, PowerPoint, and Outlook, as well as other social media applications.
Must provide own transportation.
Must be able to clear an OMV check.
Must have a valid operator’s license and maintain current vehicle registration, liability insurance, and vehicle inspection.
Must be ambulatory.
Excellent organizational skills and the ability to complete projects efficiently and independently.
Communication skills including verbal, telephone, word processing, email, and internet.
Good public relations skills and the ability to work with employees and the public.
Ability to establish and maintain effective working relationships with and among all personnel.
Ability to work occasionally long or extended hours, including weekends.
Ability to function in a hectic work environment with occasional periods of high stress.
Ability to maintain strict confidentiality of all information.
Ability to tolerate frequent periods of high stress, heavy workload, and multiple priorities.
Ability to see, hear, speak, and otherwise communicate effectively.

Nice To Haves

Veterans are strongly encouraged to apply.

Responsibilities

Create and implement career navigation plans aligned with participant goals and self-sufficiency.
Mentor participants; identify immediate and long-term needs; assess employability; and identify barriers and assets affecting self-sufficiency.
Communicate with service providers to evaluate participant progress and provide counsel and guidance through regular in-person, virtual, or telephone contact.
Document every case management session, record supportive services, maintain physical and electronic participant records, and include information needed to meet grant requirements.
Review and verify documentation submitted to support assistance requests according to program guidelines.
Explain participant rights, responsibilities, required actions, and available services.
Collaborate with participants through active listening and needs assessments to create Individualized Career Plans.
Recommend development activities, set clear goals, and outline actionable steps.
Monitor results, provide timely guidance and feedback, and adjust goals as needed to improve outcomes.
Conduct case management activities, including travel to assist participants, preparing success stories, creating and retrieving reports, attending meetings and training, helping with job searches, and providing referrals.
Monitor progress through phone calls, site visits, and case management appointments in accordance with departmental policies and procedures.
Act as a liaison between participants and program partners and deliver supportive services.
Maintain relevant professional knowledge and stay current with job-related rules, statutes, and laws; read professional literature and attend applicable workshops, meetings, and seminars.
Inform the Program Manager of unusual or crisis situations as they arise.
Complete other tasks as assigned.