Workforce Management Supervisor - MGM Grand Detroit

MGM Resorts • Detroit, MI

20h • Onsite

About The Position

The Workforce Management Supervisor provides motivation and support to the Workforce team to ensure consistent productivity in daily operational tasks. In this role, the Supervisor serves as a key liaison between Specialists and management, facilitating clear communication and alignment across teams. By fostering a supportive and collaborative environment, this position enhances overall performance while promoting a culture of excellence within the team.

Requirements

• Problem -solving and critical thinking
• Data analysis and reporting
• Proficiency in workforce management tools and systems
• Conflict resolution and adaptability
• Time management and prioritization
• High School Diploma required
• At least two years of prior experience in workforce management or related operational roles

Responsibilities

• Develop and enhance the Workforce Management Specialists’ skills to improve scheduling solutions while supporting their professional growth
• Work cross-functionally to ensure staffing levels are optimized to support exceptional guest satisfaction
• Utilize empirical data to enhance and develop staffing models
• Explore innovative best practices to optimize staffing utilization in alignment with labor agreement and requirements
• Ensure the Workforce Management team consistently completes daily scheduling operations

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees