Workforce Logistics & Travel Manager

Silver Bay Seafoods • Seattle, WA

15h • Hybrid

About The Position

The Workforce Logistics & Travel Manager leads day-to-day workforce travel operations across all Silver Bay operating locations. Reporting to the Vice President of Talent Acquisition, the role manages the Travel and Logistics team and coordinates across the organization to provide safe, timely, cost-effective travel for seasonal workforces, remote plant crews, visa program participants, and other traveling employees. The position combines travel policy administration, technology management, vendor oversight, cost control, and data analytics, and requires calm decision-making during weather and field disruptions as well as hands-on administration of Concur Travel.

The manager leads the centralized travel and workforce logistics function, including workforce planning, team development, service coverage, procedures, and performance. The role administers travel policies, approval workflows, compliance controls, service standards, escalation protocols, contingency plans, and after-hours coverage. It oversees budgets, forecasts, invoices, corporate cards, direct-bill accounts, reconciliations, and cost-saving initiatives.

The position serves as the primary Concur Travel administrator, managing configuration, user lifecycle, permissions, policies, approval routing, training, troubleshooting, data quality, integrations, and reporting readiness. It also administers Zoho Desk for controlled intake and resolution of traveler support requests, and uses approved Zoho applications to manage traveler manifests, movement status, lodging and transportation assignments, operational handoffs, incidents, and arrival confirmation. The manager reconciles travel data across systems and maintains operational dashboards.

The role coordinates crew mobilizations, employee transfers, commercial and charter travel, lodging, meals, ground transportation, and visa-program onboarding logistics. It maintains emergency and contingency plans and oversees support for complex group movements and business-critical travel issues. The manager works with internal departments and external vendors, monitors workforce travel outcomes, oversees vendor selection and contracts, maintains system data and access controls, analyzes trends, and recommends improvements to traveler experience, cost, and risk.

This position is based at the Seattle, Washington corporate office and is open to hybrid work for the right candidate, requiring at least three days per week in the office. Travel to various locations, including remote Alaska, may be required up to 35%. The role regularly involves sitting, communicating, and using a computer and other office equipment; occasional physical activities include standing, walking, reaching, bending, and lifting or moving items weighing up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

The typical base pay range is $126,069–$147,335 per year. Individual base pay depends on factors including work location, role complexity and responsibility, job duties and requirements, and relevant experience and skills.

Requirements

• Bachelor’s degree or at least five years of relevant experience.
• Direct experience in the Alaska seafood processing industry or comparable remote industrial operations.
• Hands-on experience coordinating movement into and out of remote Alaska locations, such as flight charters, ground transportation, ferry or vessel transport, and regional commercial hubs.
• At least five years of progressive experience in corporate travel management, commercial logistics, manufacturing operations, or large-scale workforce mobility, including experience leading employees, projects, or operational teams.
• Demonstrated hands-on experience administering Concur Travel or a comparable enterprise travel platform, including user lifecycle management, policy configuration, training, troubleshooting, data governance, and reporting support.
• Demonstrated experience managing multi-million-dollar travel budgets, charter aviation or marine contracts, and TMC vendor relationships.
• Deep operational knowledge of Alaska air and marine transit, commercial and private charter flight schedules, ground transport, and high-density seasonal workforce movements.
• Knowledge of procurement processes, fee-structure negotiations, and service-level agreement enforcement with airlines, charter carriers, and TMCs.
• Advanced proficiency administering Concur Travel, including user provisioning and deactivation, roles and permissions, travel policies, thresholds, approval routing, custom and required fields, data mappings, testing, user support, training, and reporting readiness.
• Working knowledge of online booking tools, traveler tracking tools, UKG, Zoho, Coupa, and related integrations.
• Capability in travel spend modeling, budget forecasting, auditing, variance analysis, and operational reporting.
• Working knowledge of visa-program onboarding logistics, travel safety mandates, and labor compliance.
• Proven ability to build trusted partnerships with leaders and teams across the company to align travel logistics, staffing plans, and plant processing schedules.
• Clear, concise, and structured written and verbal communication skills when briefing leadership, plant teams, or external transit vendors.
• Ability to remain level-headed, make timely decisions, and direct a team during weather disruptions, mechanical delays, and other high-pressure events; communicate priorities, assign responsibilities, escalate critical issues, and execute contingency plans.
• Customer-centric, field-focused approach to removing friction in difficult situations while maintaining a positive employee experience.
• Ability to balance cost-control requirements with plant production timelines and field operational needs through stakeholder negotiation and diplomacy.
• Ability to lead, motivate, coach, and develop a team; set expectations and measurable goals; allocate work; provide feedback; address performance concerns; recognize strong performance; and drive consistent procedures and continuous improvement.
• Regular ability to sit, communicate, and use a computer and other office equipment; occasional ability to stand, walk, reach, bend, and lift or move items up to 25 pounds.
• Ability to travel to various locations, including remote Alaska, up to 35%.

Responsibilities

• Lead the centralized travel and workforce logistics function across all locations, including workforce planning, team development, service coverage, procedures, and operational performance.
• Administer travel policies, approval workflows, compliance controls, service standards, escalation protocols, contingency plans, and after-hours coverage.
• Manage travel budgets, forecasts, allocations, invoices, corporate cards, direct-bill accounts, reconciliations, and cost-saving initiatives.
• Serve as the primary Concur Travel administrator, managing configuration, user support, data quality, vendor coordination, and integrations.
• Manage the Concur user lifecycle, including profile setup, roles, permissions, groups, policies, approval routing, updates, and timely deactivation.
• Develop and deliver Concur onboarding, role-based training, job aids, refresher training, and user communications.
• Manage Concur thresholds, required and custom fields, validation rules, approval settings, and data mappings.
• Audit and test Concur configurations; resolve user and booking issues; document changes; and verify data feeds and reports.
• Administer Zoho Desk as the controlled intake and ticket-management system for traveler questions, booking support, itinerary changes, disruptions, exceptions, escalations, and service recovery.
• Use approved Zoho applications to manage traveler manifests, movement status, hotel and ground-transportation assignments, operational handoffs, incidents, exceptions, and final-arrival confirmation.
• Reconcile Concur booking data with Zoho records and maintain dashboards for operational performance, traveler experience, cost, and risk.
• Coordinate crew mobilizations, employee transfers, commercial and charter travel, lodging, meals, ground transportation, and visa-program onboarding logistics.
• Ensure employment, onboarding, itinerary, and pre-arrival documentation is accurate, complete, compliant, and delivered before travel.
• Maintain contingency and emergency-response plans for severe weather, carrier disruptions, staffing changes, and other high-risk travel events.
• Oversee emergency traveler support and escalation for complex group movements and business-critical issues.
• Partner across departments and with vendors to monitor no-shows, airport attrition, mid-season departures, and onboarding readiness.
• Manage vendor selection, contract negotiations, performance scorecards, and compliance audits for airlines, charter operators, hotels, ground transportation providers, and Travel Management Companies.
• Maintain reliable processes and data integration across Concur Travel, Zoho, UKG Pro, Coupa, online booking tools, and related systems, including role-based access, minimum-necessary data use, auditability, retention practices, system-administration documentation, and cross-system data reconciliation.
• Analyze travel trends, feedback, and system data to improve traveler experience, reduce costs and risk, and recommend operational improvements.
• Perform other duties as assigned to support team objectives and organizational goals.

Benefits

• Medical, dental, and vision health benefits for employees and their families.
• Basic life insurance and long-term disability coverage.
• Voluntary life insurance benefits for employees and their families.
• Employee Assistance Program available to employees and their families.
• Silver Bay Seafoods safe harbor 401(k) retirement plan.
• Paid Time Off starting at three weeks per year, increasing with years of service.
• Eight paid holidays each year.
• Eligibility for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager