Workforce Engagement Administrator (48242)

NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC•Carrollton, TX

3d•Onsite

About The Position

The Workforce Engagement Administrator is responsible for the development, implementation, and continuous improvement of workforce strategies that enhance recruitment, onboarding, engagement, and retention at NTECC. Serving as a strategic partner to leadership, this role leverages workforce data, employee feedback, and organizational insight to drive measurable improvements in employee experience and operational effectiveness. Operating within a high-performance public safety environment, the Administrator exercises a high degree of professional judgment, discretion, and accountability while building strong relationships across the organization to identify trends, address engagement challenges, and strengthen workplace culture. This position provides actionable insights to leadership, supports initiatives that promote career development and upward mobility, and ensures the effective execution of programs that positively impact the entire employee lifecycle. Performs other duties as assigned.

Requirements

Bachelor’s degree in Human Resources, Communications, Public Administration, or a related field; equivalent work experience may be considered in lieu of education.
Five years of progressively responsible experience in human resources, employee engagement, organizational development, or workforce analytics, including direct responsibility for designing or implementing workforce programs.
Strong interpersonal and communication skills, both verbal and written.
Must speak, read, and write in English.
Must pass all applicable pre-employment screenings, including a drug screen and background investigation.
A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment.
Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.

Nice To Haves

HR certification (PHR, SHRM-CP) or equivalent.
Prior experience working with first responders or emergency communication professionals.
Strong event planning and project management skills.
Experience working in a public safety, high-stress, or shift-based environment.

Responsibilities

Create, implement, and continuously improve employee lifecycle programs, including recruitment, onboarding, engagement, and retention initiatives.
Design and execute strategies to enhance the employee experience through proactive feedback collection, analysis, and program implementation.
Support recruitment processes, including scheduling, communication, and candidate coordination.
Ensure consistent and professional candidate experience.
Track recruitment metrics and provide updates as needed.
Design, implement, and continuously improve a comprehensive NTECC onboarding program that intentionally welcomes new employees and immerses them in the organization’s mission, values, and culture.
Lead a structured onboarding experience that goes beyond orientation to create early engagement, connection, and clarity of expectations during an employee’s first 90–180 days.
Establish and monitor onboarding milestones, ensuring new hires are effectively integrated into both the organization and their respective teams.
Partner with Operations, Training, and leadership to ensure alignment between onboarding, job-specific training, and long-term employee success.
Utilize feedback and performance data to evaluate onboarding effectiveness and drive continuous improvement in early tenure outcomes.
Be an integral part of the NTECC employee engagement committee.
Assist planning and executing employee engagement initiatives and programs.
Build relationships with employees to understand morale, concerns, and workplace dynamics.
Identify trends impacting employee experience.
Communicate observations and trends to leadership through regular updates.
Maintain professionalism and appropriate discretion while ensuring relevant information is shared with management.
Track workforce data including turnover, attendance, and engagement trends.
Identify patterns impacting retention and employee satisfaction.
Provide regular updates to leadership.
Support retention initiatives.
Support employee growth and career development initiatives.
Assist employees in understanding career pathways and advancement opportunities.
Promote training and development programs.
Provide coordination and support for supervisor engagement efforts.
Share employee feedback with leadership.
Support consistency in communication and expectations.
Coordinate recognition and incentive programs.
Track participation and assist in evaluating effectiveness.
Assist in drafting and distributing internal communications.
Support consistent organizational messaging.
Provide regular updates to leadership regarding engagement and workplace trends.
Escalate significant issues in a timely manner.
Ensure communication is factual, objective, and solution-oriented.