Workforce Administrator (Payroll Adminstrator)

Zūm•Philadelphia, PA

1d•Hybrid

About The Position

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. About the Role We're seeking a detail-oriented Workforce Administrator to manage critical payroll and HR processes for union and non-union employees at Philadelphia, PA Zum bus yard. Reporting to the Location Manager with a dotted line to the Payroll and People team, this role ensures accurate timekeeping, seamless onboarding, and exceptional employee experience for the workforce you support. You'll serve as the local point of contact for employee-related issues, working closely with HR, Operations, Finance, union representatives, and school districts. In this hybrid role, you'll balance high-volume hourly employee time administration with HR responsibilities while maintaining compliance with internal policies and external regulations. What Makes You Successful in This Role You're the organized, reliable person everyone counts on when they have a payroll question or need help navigating HR processes. You love the satisfaction of getting the details right, whether that's catching a timesheet error before it becomes a paycheck problem or making sure a new hire's first day goes smoothly. You're comfortable juggling a lot at once, from processing dozens of timesheets to answering employee questions to coordinating with multiple departments. You stay calm when things get busy, communicate clearly with everyone from drivers to corporate teams, and handle confidential information with absolute discretion. You're proactive, tech-savvy, and genuinely enjoy being the go-to person who makes sure people get paid correctly and on time because you know how much that matters.

Requirements

High school diploma required; additional coursework in HR or payroll preferred
Minimum 1 year of payroll processing experience with high-volume operations (100+ employees)
Proficiency with payroll systems (ADP experience strongly preferred)

Nice To Haves

Experience administering payroll in a union or collective bargaining agreement (CBA) environment
Background in transportation, logistics, or similar industry
Demonstrated ability to effectively engage with high volumes of employees and stakeholders
Proven track record of cross-functional collaboration across multiple departments
Strong attention to detail with the ability to meet strict deadlines in a fast-paced environment
Excellent decision-making skills with the ability to provide clear, authoritative guidance when needed
Strong communication and interpersonal skills

Responsibilities

Manage timesheets for union and non-union employees, ensuring accuracy and compliance with company policies and collective bargaining agreements
Calculate time and pay discrepancies with precision and respond to employee payroll queries promptly
Distribute physical pay documents to employees including paystubs and W-2 forms
Coordinate with Finance and Payroll teams to resolve discrepancies and ensure timely, accurate pay processing
Conduct regular review and audit activities within Zum's portal to ensure accuracy and compliance
Execute new hire onboarding including I-9/E-Verify completion and HRIS employee profile setup
Coordinate with recruiting to ensure new hire paperwork and logistics are completed efficiently
Process employee status changes in the HRIS system accurately and in a timely manner
Create termination tickets, provide employees with final paychecks, and coordinate all off-boarding tasks
Maintain accurate and up-to-date filing systems for administrative records, ensuring compliance with retention requirements
Serve as primary local contact for employee questions and concerns on pay and HR, escalating issues appropriately