Workforce Development Supervisor – Return to Work

Ascension Recovery Services•Morgantown, WV

1d•$60,000 - $75,000•Onsite

About The Position

Ascension Recovery Services is seeking a Workforce Development Supervisor to lead a team of Return-to-Work Liaisons and oversee day-to-day service delivery. The role supports participants from initial engagement and work-readiness planning through employment placement and long-term retention, helping them overcome barriers and maintain employment. The supervisor coaches staff, manages referrals and caseloads, reviews participant cases and documentation, supports complex employment situations, and monitors program quality and outcomes. The position is based in West Virginia, is field-based, and requires frequent statewide travel, including travel of up to 25% to support team members, participants, employers, and community partnerships. The supervisor builds relationships with employers, providers, and community partners; coordinates with the Employment Coordinator on employment and vocational training opportunities; ensures consistent workflows, documentation standards, and grant requirements; and identifies program trends and improvement opportunities for the Program Director. Success is measured through participant engagement, individualized planning, job placement, and employment retention at 30, 60, 90, and 180 days. Ascension Recovery Services describes its work as supporting recovery, stability, independence, and purpose through meaningful employment. The organization values people, ownership, collaboration, continuous improvement, and meaningful results.

Requirements

Experience in workforce development, employment services, case management, vocational rehabilitation, behavioral health, substance use disorder recovery services, or related program operations.
Strong coaching and staff-development skills.
Excellent organization, documentation, and follow-through.
Strong problem-solving skills and ability to navigate complex barriers.
Ability to develop effective relationships with participants, employers, providers, and community partners.
Comfort working with performance measures and program outcomes.
Understanding of confidentiality and professional boundaries.
Ability to travel up to 25% throughout West Virginia.

Nice To Haves

Bachelor's degree in human services, social services, behavioral health, workforce development, or a related field; equivalent relevant experience may be considered.
Previous supervisory, team-lead, or program leadership experience.

Responsibilities

Lead, coach, and support a team of Return-to-Work Liaisons.
Manage participant referrals and caseloads to ensure timely outreach, intake, planning, and follow-up.
Review participant cases and help the team address barriers to returning to work or maintaining employment.
Ensure individualized Return-to-Work plans reflect participant needs, functional abilities, employment goals, and job requirements.
Support complex situations involving employer concerns, workplace accommodations, job modifications, recurring absences, and other employment barriers.
Connect participants with appropriate recovery, behavioral health, rehabilitation, wellness, vocational, and community resources.
Build and support relationships with employers, providers, and community partners throughout West Virginia.
Partner with the Employment Coordinator to connect participants with employment and vocational training opportunities.
Review case documentation and service plans for quality, accuracy, and timely completion.
Monitor program performance, including participant engagement, caseloads, placements, and employment retention.
Track 30-, 60-, 90-, and 180-day employment retention outcomes and identify opportunities to improve results.
Coach and develop team members while creating clear expectations and accountability.
Ensure consistent execution of Return-to-Work workflows, documentation standards, and grant requirements.
Identify trends, barriers, and opportunities and bring solutions to the Program Director.
Travel throughout West Virginia to support team members, participants, employers, community organizations, workforce events, partner meetings, and other program activities.