Return-to-Work Coordinator

Paradigm • Tampa, FL

2d • $20 - $23 • Remote

About The Position

Paradigm is hiring a fully remote Return-to-Work Coordinator to help connect injured workers with meaningful transitional duty opportunities. The coordinator builds relationships with nonprofit partners, identifies appropriate assignments that align with workers’ physical abilities, restrictions, and skills, and facilitates placements. The role supports a positive experience for injured workers, nonprofit organizations, and internal stakeholders while contributing to the success of Paradigm’s Transitional Return to Work program.

The position involves substantial phone work, administration, case documentation, and coordination in a collaborative, fast-paced environment. The hourly pay range is $21.06 to $23.00, depending on experience and qualifications. Typical business hours apply.

Requirements

• Associate or bachelor’s degree.
• Comfort with heavy phone work.
• Customer service experience.
• Ability to manage competing priorities.
• Ability to work in a fast-paced work environment.
• Ability to meet expected deadlines.
• Critical thinking and creative problem-solving skills.
• Computer skills, including proficiency in Microsoft Word and Excel.
• Exceptional written and verbal communication skills.
• Exceptional organization and time-management skills.

Responsibilities

• Develop and maintain partnerships with nonprofit organizations to establish potential Transitional Duty placement sites.
• Work with nonprofit organizations to identify assignments suited to injured workers’ physical abilities, restrictions, and skill sets.
• Coordinate placements, including drafting offer letters, preparing driving instructions, and setting up time tracking.
• Maintain an internal database of nonprofit transitional work sites.
• Communicate placement challenges to the Transitional Return to Work Specialist and strategize next steps.
• Document time and case activity accurately in individual files using case management software (Alarisware).
• Comply with Paradigm Information Security requirements and policies, safeguard passwords, and report incidents in accordance with policy SEC 10-12 Information Security Incident Management.
• Communicate with injured workers, nonprofit partners, and TRTW Specialists to support a smooth volunteer experience.
• Track volunteer hours, manage timesheets, and update case management software with relevant information.
• Address issues or conflicts arising during volunteer assignments in collaboration with the parties involved.
• Perform other duties as necessary and assigned.

Benefits

• Health insurance options, including PPO, HDHP, and HMO plans through Cigna and Kaiser (Kaiser for California employees only).
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holidays.
• One paid volunteer day per calendar year for full- and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree