Workforce Development & Community Outreach Specialist

Hillcrest Transitional Housing•Kansas City, KS

About The Position

Hillcrest Ministries of MidAmerica, Inc. is hiring a full-time Workforce Development and Community Outreach Specialist to connect residents and eligible community participants with SkyLab, Hillcrest’s learning initiative. The specialist builds community partnerships, welcomes learners, and teaches practical technology and workplace skills that support employment readiness and self-sufficiency. The role includes developing referral relationships with nonprofits, social service providers, workforce agencies, and other partners; leading participant outreach, recruitment, intake, orientation, and enrollment; and helping learners identify goals, starting skills, and participation barriers. The specialist teaches digital literacy and workplace skills through demonstrations, guided practice, small groups, and individual coaching, adapting instruction to different skill levels and accessibility needs. The specialist also follows up with learners and referral partners, coordinates schedules and transportation, connects participants with resources, maintains program records, helps refine curriculum, keeps the learning space organized, and reports technology concerns. The work takes place in technology labs, classrooms, offices, and community settings, with regular travel between Hillcrest locations and community sites. Safely transporting students is part of the role. The position reports to the Director of Human Resources & Risk Management. Reasonable accommodations are available to support performance of essential job functions.

Requirements

High school diploma or equivalent.
Relevant lived experience navigating barriers to housing stability, employment, education, or technology access, and ability to use that perspective to support others while maintaining professional boundaries.
Experience in human or social services and knowledge of the nonprofit sector.
Ability to build referral relationships, conduct outreach, and coordinate participant intake and follow-up.
Strong digital skills and patience in explaining technology in clear, practical ways.
Ability to create an inclusive, trauma-informed learning environment and adapt instruction to different skill levels and accessibility needs.
Strong communication, organization, documentation, and collaboration skills.
Commitment to confidentiality, respectful service, and professional boundaries.
Valid driver’s license and ability to meet Hillcrest’s driving and participant transportation requirements.
Ability to complete required organizational and applicable funder background checks.

Nice To Haves

Three or more years of teaching, training, tutoring, coaching, or group facilitation experience, including part-time experience.
Experience teaching digital literacy, adult education, or workforce readiness.
Relevant workforce development certifications or postsecondary education; equivalent professional experience, training, and demonstrated skills may be considered in place of a degree or certification.
Bilingual communication skills.

Responsibilities

Develop relationships with nonprofits, social service providers, workforce agencies, and other partners to increase program awareness and participant referrals.
Lead outreach, recruitment, intake, orientation, and enrollment, and help participants identify goals, starting skills, and barriers to participation.
Teach computer and device basics, keyboarding, file management, email, internet safety, Microsoft Office and/or Google Workspace, and online job search tools.
Teach professional communication, customer service, time management, reliability, accountability, teamwork, conflict resolution, and problem-solving.
Use demonstrations, guided practice, small groups, and individual coaching to make lessons accessible and useful.
Follow up with learners and referral partners, coordinate schedules and transportation, and connect participants with resources.
Maintain accurate outreach, enrollment, attendance, learning progress, and completion records to support program improvement and reporting.
Help refine curriculum, maintain an organized learning space, and report technology concerns.
Safely transport students as part of the role.