Workforce Counselor

EDSI (Educational Data Systems, Inc.)•PA CL Bucks Co., PA

About The Position

The Workforce Counselor assesses jobseekers and determines an appropriate path for returning to work. The position provides individualized case management, career counseling, and other support to help participants gain or retain employment and advance their careers. The counselor also supports participants in overcoming barriers and achieving employment or educational goals, while maintaining required documentation and program performance data.

Requirements

Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, and written communication skills.
Ability to remain flexible as contract or contractor needs require.
Previous customer service experience required.
Working knowledge of MS Windows, Word, and Excel.

Nice To Haves

Bachelor’s degree in human services, business, education, training, or a related area is preferred.

Responsibilities

Provide individualized case management and career counseling to participants seeking to gain or retain employment and advance their careers.
Complete required WIOA data entry in CWDS.
Coordinate with program leadership to prepare performance reports, recommend program innovations and improvements, and celebrate participant successes.
Maintain participant files in accordance with state and local regulations.
Develop and update customized service plans aligned with participant employment and training goals.
Follow up with partner agencies to support participants’ engagement in prescribed services.
Counsel, motivate, and encourage assigned participants, guiding them through customized career pathways and training opportunities.
Document participant interactions, contacts, activities, case notes, and files in an organized manner.
Provide support to help participants overcome barriers and reach employment or educational goals.
Contact participants at least monthly to monitor progress and support successful employment and training outcomes.
Offer follow-up support to help participants retain employment or achieve educational goals and meet performance measures.
Assist with outreach and recruitment of new participants.
Explain program eligibility requirements to prospective participants.
Determine program eligibility and identify required documentation.
Complete intake assessments for eligible participants, including assessment of motivation, commitment, and basic skill levels.
Ensure enrollment paperwork and required documentation are completed and placed in participant files.
Document services in the digital management system.
Record basic skills and career assessment information in participant files.
Maintain data on employment, education, retention, and other performance measures.
Attend staff meetings to contribute to program discussions and receive agency updates.
Attend scheduled in-service training to develop professional skills.
Take on other opportunities as available.