Workforce Coordinator I

PPLSI•Ada, MN

2d•Onsite

About The Position

Under direct supervision, the Business Solutions Workforce Coordinator I contributes to PPLSI independently to help support its goals, mission, directives, and trainings. The Business Solutions Workforce Coordinator I focuses on specific tasks or facets of PPLSI as assigned by their direct leader. The Business Solutions Workforce Coordinator I is responsible for completing tactile tasks and assigned work duties that help drive the success of the organization. This position requires flexibility to work various shifts as needed and will be a partner with the Business Solutions Directors and VP team in managing resources in real time. The Business Solutions Workforce Coordinator I will be able to communicate effectively, collaborate with internal and external contacts, meet deadlines, and maintain autonomy while working on projects and duties. As breadth of knowledge increases with experience, the Business Solutions Workforce Coordinator I may become eligible to transition to the next level of Business Workforce Coordinator II.

Requirements

High school diploma or GED; some college preferred
1-2 Years Previous Workforce Management or Resource Planning experience preferred
Proficient in Word, Excel, and PowerPoint
Basic knowledge of computer applications including but not limited to System I, Talkdesk, Sharepoint
Strong written and verbal communication/presentation skills
This position requires the ability to manage relationships both internally across the company and externally.
Must maintain a high level of confidentiality with employee records, projects, and other company restricted information.
An ability to handle multiple deadlines, while working independently and maintaining a high degree of productivity, accuracy, and sense of urgency.
Requires an individual with a positive professional attitude who can successfully demonstrate the ability to perform and provide results in a face pace environment while working as a part of a team to meet strategic objectives.

Responsibilities

Respond to questions and be accessible to all team members both internal and external including basic troubleshooting prior to Cherwell request entry
Manage all internal service or troubleshooting requests through Cherwell and maintain tracking and reporting until items reach completion
Assist and manage technical issues reported via internal email box by researching items pertaining to memberships, applications, or technical matters
Compile and distribute daily and monthly reports to all Teams, Directors and Managers
Perform various administrative duties in support of the organization and report creation and execution
Coordinate with various organizational leaders regarding staffing levels as well as issues affecting production
Interface with local operations in coordinating floor activities such as team meetings, training, CS Week activities, overtime/coverage process, and schedule changes
Assist in daily operation of the Workforce Team to ensure all deadlines are met
Order and distribute supplies to employees
Create and Train new department processes
Submit requisitions to Accounting
Work adjusted schedule to answer Business Solutions family line and direct calls as assigned (7-8am)
Maintain data records including workday as necessary and assist with LMS and other training/meeting requirements as well as payroll
Ensure accurate reporting of key business metrics throughout Business Solutions
Other duties as assigned, including account research and follow-up, special projects, etc.