Workforce Coordinator

THE CENTER FOR FAMILY SUPPORT INC•New York, NY

2d•$66,300 - $66,300

About The Position

The Coordinator of Self-Hired Workforce will provide oversight of self-hired workforce matters for CFS Self Directed Supports. Supports workforce operations for SDS including staff lifecycle, communication, and compliance support.

Requirements

Must be reliable and extremely trustworthy.
Excellent organizational skills and attention to detail.
Ability to maintain confidential and meticulous records.
Demonstrate a high level of professionalism and integrity in dealing with confidentiality issues; ability to work independently and execute sound reasoning and judgment.
Excellent oral and written communication skills
Ability to manage high-volume workforce operations
Excellent conflict resolution abilities
Detail-oriented with strong tracking and compliance oversight skills.
Bachelor’s degree required.
Comfortable with HRIS/Timekeeping and other software systems.

Nice To Haves

Experience in Human Resources is preferred.
Preferred experience with OPWDD Self Direction program.

Responsibilities

Supervise SDS onboarding specialists and program assistants
Review attendance roster and service counts in Evero for large workforce
Approve employee timecards and coordinate with payroll (non-processing oversight)
Approve PTO requests and monitor accruals
Coordinate prior pay-period corrections and submissions
Prepare transportation and expense reports for payroll processing
Support workforce-to-billing workflow coordination (non-approval)
Serve as liaison to HR for staff issues including pay inquiries, FMLA, and benefits coordination
Serve as liaison to families regarding staff performance, compliance, and service concerns
Process changes of status and employee separations
Facilitate staff training and monthly workforce meetings
Use dashboards to monitor workforce activity and trends
Conduct new hire and 30-day check-ins
Support DSP evaluations tracking
Provide MVV protocol guidance
Provide OT awareness and tracking support (non-payroll)
Assist with PTO tracking coordination
Provide systems access coordination (Evero, HRIS, email)
Support additional projects and staff training
Respond to roster-related inquiries
Handle inbound workforce inquiries
Coordinate communication with staff, families, and admins
Collaborate with SDS team on staffing support
Escalate issues to leadership
Provide backup coverage and perform related duties