Workforce Administration Analyst

LanceSoft•Tampa, FL

3d•Hybrid

About The Position

The Workforce Administration Analyst is a foundational and employee data expert responsible for maintaining accurate organizational structures and foundational hierarchies in the HCM system. The role supports creating, displaying, changing, and deleting foundational and organizational data, and uses knowledge of the worker life cycle to ensure accurate data integrations across human resources systems. The Analyst ensures restructures and worker exits are handled in line with global design and local regulations. The role oversees Workday organizational structures and foundation values, including organizations, positions, jobs, pay groups, and departments. It develops solutions for significant restructures and workforce changes, maintains data accuracy through governance practices and system audits, and applies local regulatory requirements to worker data movements and employment-status changes. The Analyst also performs severance calculations, manages sensitive worker data through manual processes or controlled mass uploads, conducts data extracts and testing, supports international assignment workflows, researches escalated inquiries, provides reporting and analysis, and contributes to the HR Service Center knowledgebase. The position provides customer service and policy and process guidance to employees, managers, and HRBPs, while collaborating with other HR Services hubs to apply global standards. It is a 12-month role based in Tampa, Florida, with a hybrid arrangement requiring 50% onsite attendance. The schedule is Monday through Friday during business hours, and the working environment is an office.

Requirements

At least 5 years of experience with Workday HCM or SAP HR, advanced HRIS/HCM systems administration, data management, reporting and Excel, and HR operations.
Workday HCM module or SAP HR experience; experience as an HR Operations or employee life-cycle transaction process performer is preferred.
Advanced HCM technical skills and ability to manage system processes to meet functional needs.
Advanced Excel and data reporting skills.
General knowledge of HR policies, processes, and regional employment laws.
Experience working in a fast-moving, complex, and changing environment.
Experience working in a multicultural, multi-country work environment.
Ability to use business judgment to assess requirements and identify solutions that meet business needs.
Strong verbal and written communication skills for interactions with clients and HR Service Center team members.
Ability to collect information accurately to understand and assess client needs and situations.
Strong attention to detail.
Ability to prioritize workload and provide timely follow-up and resolution.
Ability to work effectively in a fast-paced environment and handle multiple projects and planned and unplanned operational activities.
Computer literacy, familiarity with common office productivity software, and ability to learn customer service software applications.
Bachelor’s degree preferred; high school diploma with strong experience will be considered.

Nice To Haves

Workday reporting experience.
Workday EIB load experience.
Ticket management systems experience, such as ServiceNow.
Experience in a shared services environment.
HR specialty certification demonstrating theoretical understanding and application of HR practices.

Responsibilities

Maintain organizational structures and foundation values in Workday, including creating, editing, and removing organizations, positions, jobs, pay groups, and departments.
Understand business structure requirements and develop solutions for significant restructures and workforce changes, including reductions that result in employee separations.
Maintain Workday data accuracy through controlled data management, governance practices, and system audits.
Translate business customer needs into appropriate technical solutions and anticipated outcomes.
Apply country- and locale-level regulatory rules to data movements and employee status changes, meeting deadlines and payroll and documentation requirements.
Perform severance calculations in accordance with local legal and regulatory requirements and client policies.
Manage sensitive worker data through manual processes or controlled mass uploads, such as Workday EIB.
Perform system data extracts and testing to verify accuracy and alignment with global standards.
Collaborate with alternate HR Services hub locations to apply global standards in HCM structure management.
Support the initiation and completion of international assignment workflows.
Research and resolve escalated customer inquiries involving HCM structure and worker data.
Conduct global ad hoc research and analysis using advanced reporting tools.
Provide input to the HR Service Center knowledgebase.
Deliver high-touch customer service in line with service levels and business performance goals.
Advise employees, managers, and HRBPs on policies and processes, discuss options, and coach customers through resolution.