Workflow Support Coordinator

Segra • Greensboro, NC

1d • $23 - $29 • Hybrid

About The Position

Segra is seeking a qualified and experienced Workflow Support Coordinator for a full-time, hybrid role. This position requires a minimum of three days in the office and offers two days of remote work flexibility. The Workflow Support Coordinator is responsible for managing pre and post-sales inquiries to ensure End-to-End processes are understood and followed. This involves a deep understanding of all pre/post sales processes and the associated systems/tools to respond promptly, achieve corporate and customer goals, and provide guidance on data flow and required fields for End-to-End process completion. The role utilizes internal systems like ServiceNow (SegraOne) for ticket management and SharePoint/Confluence for tracking reports and projects. The Coordinator will collaborate with the IT department on system/tool implementations and enhancements, represent pre/post sales processes, and provide or assist in training across all Markets, acting as a Subject Matter Expert (SME) for pre/post sales processes, methods, and procedures.

Requirements

• Strong knowledge of MS Office applications such as Word, Excel, etc.
• High school diploma or equivalent
• Prior professional experience is desired but not required. Entry-level candidates with a strong knowledge of MS Office and a desire to learn are being considered.

Nice To Haves

• Minimum of 2 years of experience pertaining to the telecommunications industry desired.
• MS Office knowledge
• Knowledge and experience with process and workflow management
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
• Ability to work independently and effectively in a fast-paced environment
• Honesty, integrity and courtesy in all interactions
• Strong work ethic in supporting internal customer needs, responding promptly and consistently

Responsibilities

• Respond to all pre and post sales inquiries to ensure End-to-End processes are understood and adhered to.
• Evaluate and respond in a timely manner to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems.
• Provide guidance to internal customers regarding the flow of data and required fields for End-to-End flowthrough.
• Work with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements.
• Provide or assist in training across all Markets.
• Act as a SME regarding pre/post sales processes, methods, and procedures.

Benefits

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance
• Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED