Presentation Workflow Coordinator

RR Donnelley • New York, NY

3d • Onsite

About The Position

The Senior Presentation Associate position is responsible for providing presentation services for our clients. This role involves utilizing appropriate logs and/or tracking software for all presentation work, thoroughly assessing job requests, and ensuring appropriate completion of job tasks throughout the task lifecycle. The associate will perform presentation design, including creating pitch books and materials, and creating, editing, and error correcting multiple document types to support the client’s brand. Intake and workflow coordination functions are also part of the role. The position requires exercising independent judgment and using established procedures, standards, and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction. Proficiency in using necessary equipment, technology, software, and hardware is essential. Communication with team members, leads, supervisors, or clients regarding job or deadline concerns is crucial. The role also involves troubleshooting basic software or hardware problems, fostering a proactive environment of continuous service enhancement, and building relationships with the client. Performing Quality Assurance on own work and/or the work of others, as requested, and adhering to company and client policies are also key responsibilities. The associate must use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent
• 3+ years’ presentation experience preferably in a legal, banking or large corporate environment
• Advanced skill in the use MS Office software (Excel, PowerPoint, Visio as examples); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop as examples)
• Strong attention to detail; able to work on multiple projects simultaneously
• Able to apply intermediate to advanced requisite knowledge of appropriate grammar, spelling, composition to work requests
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Able to troubleshoot more complex or advanced tasks, equipment or software concerns on own; understands when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Responsibilities

• Utilize appropriate logs and/or tracking software for all presentation work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in presentation design, including, but not limited to creating pitch books and materials, creating, editing, and error correcting multiple document types to support the client’s brand; intake and workflow coordination functions, as needed
• Exercise independent judgment & use established procedures, standards and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform Quality Assurance on own work and/or work of others, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Benefits

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED