Workflow Optimization Spclst

RadNet•Owings Mills, MD

11d

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as our Workflow Optimization Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. JOB SUMMARY The Workflow Optimization Specialist will drive operational efficiency by designing, implementing, and managing automated workflows and digital solutions using Smartsheet and/or Microsoft 365. This role bridges the gap between business needs and technology, eliminating manual bottlenecks and building scalable, user-friendly systems that empower teams to work smarter. The successful candidate will have a strong understanding of business processes and the ability to translate complex requirements into structured, automated digital solutions. Common objectives will include maintaining high-quality, customer-focused service delivery, ensuring compliance, and preserving transaction accuracy and efficiency. This position will collaborate cross-functionally with colleagues across departments to achieve common objectives.

Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field. Equivalent combination of education and experience considered.
2–4 years of experience in business analysis, operations, or process optimization.
Proven hands-on experience building solutions in Smartsheet (Certification highly preferred) and/or Microsoft 365 Power Platform.
Demonstrated experience leading others in process analysis and redesign initiatives.
Analytical Thinking: Strong ability to map out processes, identify inefficiencies, and design intuitive technical solutions.
Project Management: Excellent organizational skills to manage multiple optimization projects simultaneously, with the ability to prioritize and present status to management.
Communication: Ability to clearly explain technical solutions to non-technical stakeholders and train end users. Must have strong written and verbal communication skills.

Nice To Haves

Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
Follows OSHA regulations, RadNet and site protocols, policies and procedures.
Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.

Responsibilities

Design, build, and maintain dynamic workflows, dashboards, and automated alerts using Smartsheet and/or M365 tools.
Leverage advanced platform features such as Smartsheet DataMesh, Dynamic View, and Control Center, or M365 tools including Power Automate, Power Apps, and SharePoint.
Translate complex business requirements into structured, automated digital processes.
Experience building complex Smartsheet solutions involving conditional logic, cross-sheet references, and data automation.
Ability to create and manage data-driven dashboards in tools such as Power BI, Tableau, or Excel to visualize project KPIs and performance.
Experience developing and maintaining process maps, flowcharts, and visual documentation to outline current and future-state workflows.
Audit current operational processes and identify bottlenecks or inefficiencies.
Develop strategies to transition manual, paper-based, or siloed tasks into streamlined digital workflows.
Analyze existing workflows, perform benchmark gap analysis, and assist in the design to transform workflows.
Establish standardization and best practices for platform usage across departments.
Develop processes and procedures to effectively meet or exceed customer expectations.