Workflow Ops Program Mgr
About The Position
The Workflow Ops Program Manager plays a critical role in overseeing and optimizing SelectQuote’s routing operations to ensure timely and cost-effective solutions for system enhancements. As part of this, they will partner closely with the Routing & Workflow teams to take a concept and project manage the initiative through design requirements, implementation, and execution in support of the broader organization’s objectives. The ideal candidate has a keen eye for detail, possesses strong organizational skills, is a strong communicator, and closely collaborates with cross-functional teams. This individual will provide guidance, collaboration, and process/program management leadership to members throughout the organization in driving improvements within the broader routing application.
Requirements
- Ability to manage complex projects
- Ability to work proactively and effectively with both business line and IT management project stakeholders
- Solid organizational skills including attention to detail and multitasking
- Excellent verbal and written communication skills with strong attention to detail
- Attention to detail is an absolute must
- Strong collaborator who can work across all levels within the organization (Analyst to Executive)
- Articulate and well-spoken; strong interpersonal communication and presentation skills.
- Ability to work in a fast-paced environment managing multiple projects, multiple channels and segments simultaneously in a cross-functional team
- Intermediate Excel skills incorporating use of refreshable data tables (2+ years)
- Working knowledge of Microsoft Office (PPT Word)
- Bachelor’s degree or relevant equivalent work experience required
- Minimum 3 years related experience required
- Proven working experience as a project / program manager required
Responsibilities
- Own the Project plan from cradle to grave for new initiatives and enhancements to the Routing & Workflow processes; create project roadmap & plan document, technical requirements and set appropriate timeframes & expectations with stakeholders
- Maintain flowcharts, diagrams & documentation for divisional Workflow processes.
- Organize and facilitate project meetings and events
- Produces and communicates regular project sponsor and stakeholders status reports and other documents as necessary across programs/projects
- Establish reporting needs & monitor KPIs to assess Routing system performance to measure effectiveness of newly deployed projects as well as affirm the overall Routing system is operating as expected
- Optimizes efficiency in all areas of the project as well as future projects through capture and implementation of lessons learned into project methodology
- Effectively evaluates and manages cross-project dependencies and constraints
Benefits
- Competitive Medical, Dental, and Vision Insurance
- HSA/FSA
- Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
- Voluntary Life Insurance for Self, Spouse and Dependent
- Company-paid Basic Life Insurance and Long Term Disability
- Retirement plan and Employer match contribution with Profit Share
- Tuition Reimbursement program
- Company perks and Discount program
- Engaging Wellness and Financial Education Resources
- Employee Assistance Program
- Incentive Plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
