Underwriting Workflow & Ops Specialist

PEMCO•Seattle, WA

12d•$43,905 - $82,916•Hybrid

About The Position

PEMCO has an opportunity for a Underwriting Workflow & Ops Specialist to join our community. The Underwriting Workflow & Ops Specialist plays a critical role in managing underwriting operational efficiency and effectiveness by optimizing the deployment of resources and serving as the subject matter expert in overall workflows and processes to ensure the underwriting organization delivers on its objectives.

Requirements

Associate’s degree or equivalent work experience B.A. or B.S. degree or equivalent work experience
2 years’ minimum experience in underwriting as an assistant to an underwriter or policy processor or equivalent industry experience with increasing levels of responsibility required
MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
Independent: Is highly self-motivated and self-directed. The ability to work with limited direction and communicate relevant information to the appropriate levels during times of uncertainty.
Analytics: Organize and interpret data to identify patterns, trends and anomalies to inform potential actions.
Precision: Is detail orientated and has a strong desire for accuracy and thoroughness
Job Specific: Compliance: Knowledge of relevant laws, rules, and regulations is required
Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
Complex Problem Solving: Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience
Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well
Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems.

Responsibilities

Provide additional underwriting assistance during times of heavy volume.
Demonstrate initiative to resolve conflicts or questions regarding work assignments or other workflow-related matters in an equitable manner, communicate pertinent changes in work conditions to staff.
Proactively collaborate with the management team to meet goals, identify and mitigate areas of concern and new developments.
Drive changes to improve productivity and reduce manual processes.
Effectively multi-task in dynamic conditions while maintaining high accuracy and timeliness of department status reporting and work assignments.
Analyze data collected from a variety of sources to determine and validate best practices, communicate issues, recommendations, and findings to stakeholders.
Develop and maintain training materials, standard operating procedures (SOPs), and documentation to support underwriting operational processes. Provide training and coaching support to team members on new procedures to ensure understanding and compliance.
Ensure compliance with regulatory requirements, industry standards, and company policies in all operational activities. Identify and mitigate operational risks and ensure adherence to best practices.
Manage workflow and staffing resources to maximize department capacity to meet cycle time and policy date objectives.
Demonstrate proficiency with technology and workflow tools to maximize efficiency and accuracy.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Benefits

medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
paid time off for bereavement, jury duty, and employee volunteering in the community.
Flexible Spending Accounts.
Education Assistance Program after one year of service.
Scholarship program for children of PEMCO employees after one year of service.
Employee Assistance Program.
Well-being program.
Discretionary taxable gifts and gift cards.
Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.
Discretionary bonuses.
Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales).
Employee referral bonuses.
Shift differential pay.