Workflow Operations Associate

Imagen Technologies•United States,

2d•$25 - $32•Remote

About The Position

We’re looking for a detail-oriented and clinically savvy Workflow Operations Associate to own the integrity and execution of critical radiology workflows at Imagen. This role serves as the frontline expert for Addendum processing and complex workflow resolution, ensuring clinical data is accurate, complete, and managed within defined SLAs. The Workflow Operations Associate acts as a key bridge between clinical partners (radiologists, technologists, and providers) and internal operational teams, maintaining seamless day-to-day workflow execution while enabling scale. This role reports to the Workflow Operations Manager and plays a critical influence role across cross-functional teams.

Requirements

Associate’s degree with 1+ year of radiology support experience, or HS/GED with 3+ years of experience in healthcare, radiology, or clinical operations
Ability to manage multiple high-priority workflows in a fast-paced environment with strong attention to detail, accountability, and independent problem-solving skills
Strong written and verbal communication skills, with the ability to work professionally and effectively with physicians, clinical staff, customers, and cross-functional teams
Experience using CRM or ticketing systems (e.g., Salesforce) and familiarity with clinical systems such as PACS, RIS, or EMR platforms
Continuous improvement mindset with the ability to identify workflow inefficiencies, support onboarding and operational initiatives, and contribute to process enhancements

Nice To Haves

Familiarity with radiology workflows such as Addendums, critical findings, or report lifecycle management
Exposure to workflow optimization, process improvement, operational analytics, or radiology informatics concepts

Responsibilities

Own the end-to-end Addendum lifecycle, including triage, routing, follow-up, and closure, while ensuring completion within clinical SLAs
Serve as the primary point of contact for workflow-related inquiries from providers and customers via phone and email
Manage and resolve complex radiology workflow exceptions and active escalations with urgency, accuracy, and clear stakeholder communication
Maintain detailed, compliant documentation of workflow activities and customer interactions within Salesforce and other CRM systems
Identify workflow inefficiencies and recurring issues, partnering with leadership to recommend and implement process improvements
Support workflow assessments, customer onboarding, and stabilization efforts through discovery, validation, and documentation activities
Act as a subject matter expert on Addendum protocols and radiology workflow processes while maintaining and improving SOPs, best practices, and knowledge base documentation