Workers' Compensation Training Specialist
About The Position
Amerisure is hiring a Workers' Compensation Training Specialist to develop, deliver, and continuously improve training programs that build workers' compensation technical knowledge, support consistent claim handling, and strengthen performance. The specialist will own the workers' compensation onboarding curriculum and develop materials for the Adjuster Development Program. The role uses audit results, performance data, and stakeholder feedback to identify learning needs, create targeted action plans, and measure training effectiveness. The position uses a two-day hybrid approach, with onsite work at one of Amerisure's offices. Travel may be required for 10–25% of the time, depending on geographic location. Amerisure describes its rewards package as including competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, generous paid time off, and flexible work arrangements.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- At least 5 years of workers' compensation claim handling experience, including managing litigated and complex claims across multiple jurisdictions.
- Strong technical knowledge of workers' compensation claim practices, applicable laws and regulations, reserving, medical management, litigation management, and claim resolution strategies.
- Strong facilitation, presentation, coaching, written communication, and interpersonal skills, with the ability to work effectively with employees and leaders at all organizational levels.
- Proficiency with Microsoft Office Suite.
- Ability to organize multiple priorities, maintain accurate training documentation, and meet deadlines with limited supervision.
- Ability to travel 10–25%, depending on geographic location.
Nice To Haves
- Training or coaching experience is strongly preferred.
Responsibilities
- Design, implement, and maintain a workers' compensation onboarding program that prepares claim professionals to manage claims independently in accordance with claims guidelines, jurisdictional requirements, and industry best practices.
- Create, update, and maintain workers' compensation curriculum, job aids, facilitator guides, and reference materials for the Adjuster Development Program and other claims training initiatives.
- Develop and manage a continuous learning program covering technical claim handling, jurisdictional requirements, reserving, litigation management, medical management, negotiation, communication, service, and other development needs.
- Review and analyze audit results and performance trends to identify knowledge or skill gaps and develop action plans to improve results.
- Establish objectives and success measures for training programs, evaluate knowledge transfer and business impact, and revise programs as needed.
- Collaborate with claims leadership and internal stakeholders to ensure training addresses operational needs, reinforces claim-handling practices, and aligns with business priorities.
- Coach and support Adjuster Development Program participants, communicate progress and development needs to leaders, and recommend additional learning or reinforcement when needed.
- Lead or contribute to claims department projects and initiatives requiring training, communication, or performance support.
Benefits
- Competitive base pay
- Performance-based incentive pay
- Comprehensive health and welfare benefits
- 401(k) savings plan with profit sharing
- Generous paid time off programs
- Flexible work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
