Workers' Compensation Training Specialist

Amerisure Insurance•Lisle, IL

2d•Hybrid

About The Position

Amerisure is currently recruiting for a Workers’ Compensation Training Specialist that can do a 2-day hybrid approach onsite in one of our offices. The ideal candidate will also possess the following skill set. The Workers Compensation Training Specialist will develop, deliver, and continuously improve workers' compensation training programs that build technical knowledge, support consistent claim handling, and strengthen performance. This role will own the workers' compensation onboarding curriculum and will develop materials for the Adjuster Development Program. This role will use audit results, performance data, and stakeholder feedback to identify learning needs, create targeted action plans, and measure training effectiveness.

Requirements

Bachelor's degree or equivalent combination of education and experience.
5 years of workers' compensation claim handling experience, including experience managing litigated and complex claims across multiple jurisdictions; training or coaching experience strongly preferred.
Strong technical knowledge of workers' compensation claim practices, applicable laws and regulations, reserving, medical management, litigation management, and claim resolution strategies.
Strong facilitation, presentation, coaching, written communication, and interpersonal skills, with the ability to work effectively with employees and leaders at all levels of the organization.
Proficiency with Microsoft Office Suite.
Ability to organize multiple priorities, maintain accurate training documentation, and meet deadlines with limited supervision.
Ability to travel up to 10-25% depending on geographic location.

Responsibilities

Design, implement, and maintain a comprehensive workers' compensation onboarding program that prepares claim professionals to independently manage claims in accordance with claims guidelines, jurisdictional requirements, and industry best practices.
Create, update, and maintain the workers' compensation curriculum, job aids, facilitator guides, and reference materials for the Adjuster Development Program and other claims training initiatives.
Develop and manage a continuous learning program for workers' compensation claim professionals, including technical claim handling, jurisdictional requirements, reserving, litigation management, medical management, negotiation, communication, service, and other development needs.
Review and analyze audit results and performance trends to identify knowledge or skill gaps and develop action plans to improve results.
Establish objectives and success measures for workers’ compensation training programs; evaluate knowledge transfer, and business impact and revise programs as needed.
Collaborate with claims leadership and other internal stakeholders to ensure training content addresses operational needs, reinforces claim-handling practices, and remains aligned with business priorities.
Coach and support participants in the Adjuster Development Program, communicate progress and development needs to leaders, and recommend additional learning or reinforcement when needed.
Lead or contribute to claims department projects and initiatives that require training, communication, or performance support.