Workers Compensation Claims Trainee - Southeast

Gallagher•Nashville, TN

95d•Remote

About The Position

The INVEST Program Guardian Pathway is a six-month, paid, fully remote, entry-level learning experience for recent college graduates. It combines instructor-led and virtual classroom learning, self-study, online modules, job shadowing, simulations, case studies, mentorship, and hands-on experience to prepare participants for a long-term career in commercial workers’ compensation claims handling. Candidates must physically reside in a state specified for the remote role. Participants progressively apply their training to claims work, beginning with new workers’ compensation claims in Week 3. With close supervision and a gradually increasing workload, trainees develop an evolving portfolio of indemnity claims. The program builds foundational insurance and claims operations knowledge, familiarity with state-specific regulations, and skills in claims analysis, client service, stakeholder communication, benefit calculations, wage loss evaluations, return-to-work considerations, and reserving. The program also offers fully paid licensing and advanced education opportunities, with career progression after graduation into claims resolution manager roles and beyond. The starting salary is $60,000 USD for states outside California. The program is scheduled to start in January 2027. Due to the structured training schedule, PTO requests may not be supported during the first eight weeks.

Requirements

Candidates must physically reside in a state specified for the remote role.
Active listening skills.
A problem-solving mindset.
Adaptability to changes in procedures and technology.
Computer literacy, including strong familiarity with M365 products such as Outlook, Word, basic Excel, and PowerPoint.
Strong verbal and written communication skills.
Strong time management and ability to multitask.
Attention to detail.
A curious, learning-focused mindset.

Nice To Haves

Bachelor’s degree or four-year degree from an accredited institution; candidates with a bachelor’s degree receive preferential treatment, though others with proven experience will be considered.
GPA of 3.5 or higher; candidates meeting this threshold receive preferential treatment, though others will be considered.

Responsibilities

Participate in instructor-led sessions, online modules, job shadowing, mentorship, and other structured learning activities focused on insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
Shadow experienced claims professionals to learn best practices for managing lost-time (indemnity) workers’ compensation claims.
Practice applying concepts in a simulated claims environment, including making decisions, entering data, and managing mock claims.
Complete program learning objectives and performance checkpoints.
Collaborate with peers, mentors, and cross-functional teams and build professional relationships.
Begin handling new workers’ compensation claims in Week 3, with claim assignments increasing gradually as skills and confidence develop.
Take ownership of an evolving portfolio of indemnity claims under close supervision.
Apply training to real-world claim scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations.
Analyze medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure, and potential next steps.
Communicate professionally and develop claim strategies with clients; support injured employees with empathy; and obtain relevant information from medical providers and other stakeholders.
Interpret and apply client service instructions and carrier guidelines, including requirements for documentation, communication, and jurisdictional standards.
Develop reserving skills by setting and adjusting reserves based on claim details, medical data, and potential outcomes.