Workers Compensation Claims Trainee - New England

Gallagher•Boston, MA

76d•Remote

About The Position

Gallagher Bassett is seeking recent college graduates for their INVEST Program Guardian Pathway, a 6-month paid, fully remote, entry-level immersive learning experience. This program is designed to provide real-world exposure, personalized coaching, mentorship, and a clear career path in the insurance industry. Participants will gain hands-on experience in claims management and client service excellence, with opportunities for licensing and advanced education. The program aims to develop skills in analyzing medical documentation, regulatory guidelines, and stakeholder communication, ultimately preparing individuals for claims resolution manager roles and beyond.

Requirements

Bachelor’s degree or 4-year degree from an accredited institution preferred.
Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered.
3.5 or Higher GPA preferred
Candidates possessing a GPA of 3.5 or higher will receive preferential treatment. Others will be considered.
Active listening skills
Problem-solving mindset
Adaptable to changes in procedures and technology
Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)
Strong verbal and written communication skills
Strong time management and ability to multi-task
Detail-oriented
Curious, learning-focused mindset

Responsibilities

Participate in structured learning including instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims.
Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios.
Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career.
Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization.
Begin handling new workers’ compensation claims starting in Week 3 of the program, with inventory gradually increasing as confidence and competency develop.
Take ownership of an evolving portfolio of indemnity claims under close supervision, applying training to real-world scenarios including benefit calculations, wage loss evaluations, and return-to-work considerations.
Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps.
Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling.
Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations.
Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.