Workers Compensation Claims Trainee - California

Gallagher•Sacramento, CA

3d•Remote

About The Position

The INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries. This program offers a virtual classroom, peer shadowing, simulations, case studies, and hands-on experience. It is fully remote, but candidates must physically reside in specified states. The program includes interactive sessions, one-on-one mentorship, collaborative projects, and exposure to a wide variety of industries, clients, and knowledge material. Fully paid licensing and advance education opportunities are provided, with career progression post-graduation into claims resolution manager roles and beyond. The starting salary is $64,800 USD (California only) and the start date is January 2027. Due to the structured nature of the training program, PTO requests will likely not be supported for the first 8 weeks.

Requirements

Bachelor’s degree or 4-year degree from an accredited institution preferred.
Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered.
3.5 or higher GPA preferred
Candidates possessing a GPA of 3.5 or above will receive preferential treatment. Others will be considered
Active listening skills
Problem-solving mindset
Adaptable to changes in procedures and technology
Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)
Strong verbal and written communication skills
Strong time management and ability to multi-task
Detail-oriented
Curious, learning-focused mindset

Responsibilities

Participate in Structured Learning: Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims.
Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios.
Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career.
Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization.
Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3 of the program. Claim assignments will begin at an incremental, supportive pace, with inventory gradually increasing as confidence and competency develop.
Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision. Begin applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations.
Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps.
Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling.
Client Service Instructions & Carrier Guidelines: Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations.
Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.