Workers Compensation Claims Trainee - New York

Gallagher•New York, NY

3d•Remote

About The Position

The INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries. The program includes a 6-month, paid, fully remote learning track with virtual classroom, peer shadowing, simulations, case studies, and hands-on experience. Candidates must physically reside in specified states although the role is remote. It features interactive sessions, one-on-one mentorship, collaborative projects, and exposure to a wide variety of industries, clients, and knowledge material. Fully paid licensing and advance education opportunities are provided, with career progression post-graduation into claims resolution manager roles and beyond. The starting salary is $60,000 USD (states outside of California) and the start date is January 2027. Due to the structured nature of the training program, PTO requests will likely not be supported for the first 8 weeks.

Requirements

Bachelor’s degree or 4-year degree from an accredited institution preferred.
Active listening skills
Problem-solving mindset
Adaptable to changes in procedures and technology
Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)
Strong verbal and written communication skills
Strong time management and ability to multi-task
Detail-oriented
Curious, learning-focused mindset

Nice To Haves

Candidates possessing a Bachelor’s degree will receive preferential treatment.
3.5 or higher GPA preferred
Candidates possessing a GPA of 3.5 or above will receive preferential treatment.

Responsibilities

Alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of knowledge gained.
Progressively increase hands-on experience to immerse into claims management and client service excellence under mentorship.
Participate in instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims.
Apply newly learned concepts in a controlled, simulated claims environment.
Achieve key learning objectives and performance checkpoints.
Engage with peers, mentors, and cross-functional teams.
Begin handling new workers’ compensation claims starting in Week 3 of the program, with inventory gradually increasing.
Take ownership of an evolving portfolio of indemnity claims under close supervision.
Analyze medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps.
Engage in professional communication and strategy development with clients; provide support and empathy to injured employees; secure key details from medical providers and other key stakeholders.
Interpret and apply client service instructions and carrier guidelines.
Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.