Workers Compensation Claims Trainee - Mid-Atlantic

Gallagher•Penn Hills, PA

60d•Remote

About The Position

The INVEST Program Guardian Pathway is a six-month, paid, fully remote, entry-level learning experience for recent college graduates, providing real-world exposure, coaching, mentorship, and a potential long-term career path in claims management. The program combines self-study, virtual classroom learning, guided training, job shadowing, simulations, case studies, and hands-on experience. Candidates must physically reside in one of the states specified for the role, although the position is remote. The starting salary is $60,000 USD for states outside California. The program starts in January 2027, and PTO requests will likely not be supported during the first eight weeks because of the structured training schedule. Participants learn foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations. They observe experienced claims professionals, practice in a simulated claims environment, complete learning milestones, and collaborate with peers, mentors, and cross-functional teams. Beginning in Week 3, trainees gradually take ownership of workers’ compensation claims and an evolving portfolio of indemnity claims under close supervision. Training covers benefit calculations, wage loss evaluations, return-to-work considerations, medical documentation, regulatory requirements, claim strategy, financial exposure, stakeholder communication, client and carrier guidelines, and setting and adjusting reserves. The program includes fully paid licensing and opportunities for advanced education, with career progression after graduation into claims resolution manager roles and beyond.

Requirements

Bachelor’s degree or four-year degree from an accredited institution is preferred; candidates with proven experience without a degree will also be considered.
Active listening skills.
Problem-solving mindset.
Ability to adapt to changes in procedures and technology.
Computer literacy, including strong familiarity with Microsoft 365 products such as Outlook, Word, and basic Excel and PowerPoint.
Strong verbal and written communication skills.
Strong time management and ability to multitask.
Detail-oriented.
Curious, learning-focused mindset.
Must physically reside in a state specified for the role.

Nice To Haves

Bachelor’s degree or four-year degree from an accredited institution.
GPA of 3.5 or higher.

Responsibilities

Participate in instructor-led sessions, online modules, job shadowing, and mentorship covering foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
Shadow experienced claims professionals and learn best practices for managing lost-time workers’ compensation claims.
Practice claims decisions, data entry, and mock claim management in a simulated environment.
Complete learning objectives and performance checkpoints.
Collaborate with peers, mentors, and cross-functional teams.
Gradually begin handling new workers’ compensation claims starting in Week 3.
Take ownership of an evolving portfolio of indemnity claims under close supervision.
Apply training to benefit calculations, wage loss evaluations, and return-to-work considerations.
Analyze medical documentation, regulatory guidelines, state-specific regulations, and case materials to determine claim strategy, financial exposure, and potential next steps.
Communicate professionally and develop claims strategies with clients; support injured employees with empathy; and obtain relevant information from medical providers and other stakeholders.
Learn to interpret and apply client service instructions and carrier guidelines, including requirements for documentation, communication, and jurisdictional standards.
Develop reserving skills by analyzing claim details, medical data, and potential outcomes to set and adjust reserves.