Workers Compensation Claims Supervisor - DC, MD, VA
About The Position
The Workers Compensation Claims Supervisor leads a claims team handling workers compensation lost-time claims across DC, Virginia, and Maryland. This fully remote role oversees claims of varying caseload sizes and complexities, promotes adherence to Gallagher Bassett’s Best Practices, and supports high-quality, efficient service. The supervisor guides hiring and training, establishes team goals, manages workloads and competing priorities, and coaches team members to support their development. The role also uses Gallagher technology to improve efficiency and service quality and communicates proactively and professionally with clients, carriers, and brokers.
Requirements
- High school diploma.
- Minimum of 10 years of related claims experience.
- Appropriately licensed and/or certified in all states in which claims are handled.
- Knowledge of all team-member-related functions.
Nice To Haves
- Bachelor’s degree.
- 1–3 years of supervisory experience.
Responsibilities
- Lead and encourage a workers compensation claims team handling claims with varied caseload sizes and complexities.
- Guide the team in handling claims in accordance with Gallagher Bassett’s Best Practices.
- Manage adjuster hiring and training and foster performance and continuous improvement.
- Define team goals, motivate performance, and manage workloads to support efficiency.
- Use Gallagher technology to improve team efficiency and service quality.
- Communicate professionally, positively, and proactively with clients, carriers, and brokers.
- Manage competing priorities, identify coaching opportunities, and develop team members.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
