Workers Compensation Claims Supervisor - AZ

Gallagher•Phoenix, AZ

8h•Remote

About The Position

The Workers Compensation Claims Supervisor leads a team handling workers compensation claims in Arizona. The role oversees claim handling to ensure high-quality, efficient service and compliance with Gallagher Bassett’s Best Practices. The supervisor is responsible for hiring and training adjusters, defining team goals, managing workloads, supporting performance and continuous improvement, and using Gallagher’s technology to enhance team efficiency and service quality. The role also involves communicating professionally and proactively with clients, carriers, and brokers, managing competing priorities, identifying coaching opportunities, and developing team members. This position is eligible for fully remote work.

Requirements

High school diploma.
Minimum of 10 years of related claims experience.
Appropriate licensure and/or certification in all states where claims are handled; Arizona license required.
Knowledge of all team-member-related functions.
1–2 or more years of supervisory experience.

Nice To Haves

Bachelor’s degree.

Responsibilities

Lead and encourage a workers compensation claims team handling caseloads of varying sizes and complexities.
Guide the claims team to handle claims in accordance with Gallagher Bassett’s Best Practices.
Manage adjuster hiring and training and foster performance and continuous improvement.
Define team goals, motivate performance, and manage workloads to support efficiency.
Use Gallagher’s technology to improve team efficiency and service quality.
Communicate professionally, positively, and proactively with clients, carriers, and brokers.
Manage competing priorities, identify coaching opportunities, and support team members’ development.