Worker's Compensation Claims Assistant
About The Position
The Worker's Compensation Claims Assistant is a non-exempt position that reports to the Supervisor, Workers' Compensation Claims Assistants. The role provides administrative and technical support to the workers' compensation claims team, including claim setup, documentation, correspondence, information gathering, and claim processing. The assistant works with adjusters, claimants, medical providers, policyholders, and other stakeholders to support efficient claim handling, maintain accurate records, and provide responsive customer service. This is an in-person position at WCF Insurance's Sandy, Utah office, with regular hours Monday through Friday, 8 a.m. to 5 p.m. The position is based in an office environment with adequate temperature and lighting control. No known hazardous or unpleasant environmental conditions are identified. The role may involve high-stress situations requiring deadlines to be met, and the employee must meet attendance requirements.
Requirements
- High school diploma.
- Effective communication and interpersonal skills.
- Strong organization and time-management abilities.
- Ability to work independently and as part of a team.
- Proficiency with computer systems and software applications, such as Microsoft Office and claims management software.
- Attention to detail and commitment to accuracy.
- Clear and effective written and verbal communication.
- Professional attitude when working with internal and external contacts.
- Ability to meet job attendance requirements.
Nice To Haves
- Associate degree.
- Experience in claims or insurance.
Responsibilities
- Provide administrative support to claims adjusters.
- Communicate effectively with claimants, adjusters, and other stakeholders.
- Gather information, provide updates, and answer inquiries from policyholders, medical providers, and other stakeholders.
- Assist with claim processing and resolution, including verifying facts and coverage, entering new losses into the claims system, and managing incoming and outgoing claims correspondence.
- Manage work queues and process documents according to best-practice guidelines.
- Compile and organize medical records for independent medical evaluations and other requested purposes.
- Answer phone calls and relay messages effectively to claims staff.
- Work with a team of claims assistants to manage processes effectively.
- Provide prompt and courteous telephone coverage and make every effort to assist callers.
- Maintain clear and effective written and verbal communication and a professional attitude with internal and external contacts.
- Produce consistently accurate, high-quality work.
- Demonstrate WCF's values of doing the right thing, being great at the job, and helping others succeed.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) with a 6% employer match.
- Employee Assistance Program (EAP).
- Time off to volunteer in the local community.
- Four weeks of vacation during the first year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
