Worker's Compensation Coordinator

OrthoArizona • Phoenix, AZ

6h

About The Position

The Worker’s Compensation Coordinator at OrthoArizona schedules new and existing appointments, completes patient registration in the practice management system, submits authorizations, and serves as a liaison among patients, adjusters, nurse case managers, employers, and physician teams. The coordinator works with patients, clinical teams, and the business office to prepare patients for physician, MRI, or physical therapy visits. The position handles incoming calls and enters demographic, contact, Social Security, insurance, workers’ compensation, and financial information into the practice management system. The coordinator also helps patients access the patient portal, sends forms and obtains completed forms before visits, and works to meet or exceed patient satisfaction goals.

OrthoArizona is a privately owned orthopedic practice serving Arizona, with more than 75 providers across 30 locations, two ambulatory surgical centers, and in-house MRI capabilities. The organization states that it is committed to patient care, research and technology, and recognizing its employees.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills and a patient-focused approach.
• Ability to multitask and work successfully in a fast-paced environment.
• Ability to handle a high volume of telephone inquiries and documentation workflow with a high degree of accuracy.
• Knowledge of insurance, particularly workers’ compensation and health insurance provisions.
• Knowledge of administrative and clerical procedures, including experience with computer systems.

Nice To Haves

• At least one year of medical office administration or clinical experience.
• Demonstrated understanding of workers’ compensation or experience in an orthopedic office.
• Experience with an EHR such as ModMed or Athena Centricity.
• Bachelor’s degree in business, healthcare administration, or a related discipline.
• Three or more years in the workers’ compensation industry.

Responsibilities

• Field initial outreach from injured workers or their employers to facilitate services by OrthoArizona.
• Obtain authorizations and pre-certifications for services as needed.
• Schedule workers’ compensation appointments and follow-up appointments, and coordinate ancillary service scheduling.
• Communicate and collaborate with employers, insurance adjusters, attorneys, and physician teams on workers’ compensation case issues.
• Manage the workflow of assigned workers’ compensation cases, including phone and email inquiries from employers, insurance carriers, attorneys, and nurse case managers.
• Obtain information and enter pertinent data into computer systems.
• Complete and distribute necessary documentation to the appropriate parties in a timely manner.
• Schedule new and existing appointments and complete patient registration in the practice management system.
• Help patients access the patient portal and send and collect completed forms before visits.
• Prepare patients for physician, MRI, or physical therapy visits in coordination with patients, clinical teams, and the business office.
• Perform other duties as required by the manager.

Benefits

• Robust paid time off package, including sick time, holidays, and paid time off.
• Medical insurance with multiple plan options.
• Health Savings Account with company contributions.
• Dental insurance.
• Vision insurance.
• 401(k).
• Pet discount plan.
• Identity theft protection.
• Legal assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED