Worker's Compensation Coordinator

OrthoArizona • Phoenix, AZ

15h

About The Position

The Worker’s Compensation Coordinator schedules new and existing appointments, completes registration in the practice management system, submits authorizations, and serves as a liaison between patients, adjusters, nurse case managers, employers, and physician teams. The coordinator works with patients, clinical teams, and the business office to prepare patients for physician, MRI, or Physical Therapy visits. The role includes handling incoming calls; entering demographic, contact, insurance, workers’ compensation, and financial information; helping patients access the portal; distributing forms and collecting completed forms before visits; and supporting patient satisfaction goals.

Requirements

• High school diploma or equivalent.
• Exceptional customer service and patient focus.
• Ability to multitask and work successfully in a fast-paced environment.
• Demonstrated ability to handle a high volume of telephone inquiries and documentation workflow accurately.
• Knowledge of insurance, particularly workers’ compensation and health insurance provisions.
• Knowledge of administrative and clerical procedures, including experience with computer systems.

Nice To Haves

• At least one year of medical office administration or clinical experience.
• Demonstrated success understanding workers’ compensation or experience in an orthopedic office.
• Experience with an EHR such as ModMed or Athena Centricity.
• Bachelor’s degree in business, healthcare administration, or a related discipline.
• Three or more years in the workers’ compensation industry.

Responsibilities

• Field initial outreach from injured workers or their employers to facilitate services by OrthoArizona.
• Obtain authorization and pre-certification for services as needed.
• Schedule workers’ compensation appointments and follow-up appointments, and coordinate ancillary-service scheduling.
• Communicate and collaborate with employers, insurance adjusters, attorneys, and physician teams on workers’ compensation case issues.
• Manage assigned workers’ compensation case workflows, including telephone and email inquiries from employers, insurance carriers, attorneys, and nurse case managers.
• Obtain information, enter pertinent data into computer systems, and complete and timely distribute necessary documentation to the proper parties.
• Perform other duties as required by the manager.

Benefits

• Paid time off package including sick time and holidays.
• Medical insurance with multiple plan options.
• Health Savings Account with company contributions.
• Dental insurance.
• Vision insurance.
• 401(k).
• Pet Discount Plan.
• Identity theft protection and legal assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED