Workday Payroll AMS Lead Consultant

Marsh McLennan•Dallas, TX

16h•$111,600 - $223,200•Remote

About The Position

We’re looking for a Workday Payroll AMS Lead Consultant to join our team and play a key role in supporting clients with complex Workday Payroll needs in a fast-moving Application Management Services (AMS) environment. This role is ideal for an experienced Workday professional with deep expertise in Payroll, ideally including Canadian Payroll, who can also bring broader knowledge across related areas such as Time Tracking and Absence. While AMS experience is highly valued, we’re also open to candidates with strong Workday Payroll expertise gained through implementation, post-production support, or client-side ownership. As a Lead Consultant, you’ll serve as a senior functional expert, escalation point, and trusted advisor to both clients and internal team members. This is not a direct people management role, but it does require someone who can mentor others, provide guidance, and help the team navigate issues with confidence and professionalism.

Requirements

Strong experience with Workday Payroll
Experience working in a consulting, support, or client-facing Workday environment
Ability to operate as a senior-level resource and trusted advisor
Strong communication and stakeholder management skills
Experience handling issue resolution in a fast-paced, service-oriented environment

Nice To Haves

Experience with Canadian Payroll
Exposure to Time Tracking and/or Absence
Previous experience in an AMS/support model
Workday implementation experience or experience supporting Workday Payroll on the client side

Responsibilities

Lead and support Workday Payroll client engagements within an AMS model
Act as a subject matter expert in Workday Payroll, with a strong preference for Canadian Payroll
Troubleshoot and resolve urgent or complex payroll-related issues in a timely manner
Support adjacent functional areas such as Time Tracking and Absence, where applicable
Serve as an escalation point for consultants and help guide issue resolution
Deliver a high level of client service by providing not just solutions, but also thoughtful advice and consultation
Translate technical or complex system issues into clear, client-friendly communication
Manage and prioritize multiple tickets, requests, and competing demands in a dynamic environment
Collaborate closely with colleagues across the team to ensure quality, responsiveness, and strong client outcomes
Mentor and coach less experienced consultants as needed