Workday AMS Service Manager

Kainos•Indianapolis, PE

1d•Remote

About The Position

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: [Implementation] As a Workday Engagement Manager (Senior Associate) in Kainos, you’ll support a more experienced engagement manager in the successful implementation of enterprise scale Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable. You’ll be supported to deliver the complete delivery lifecycle alongside the leadership of internal capability both from functional (HR) and project delivery perspective. You’ll learn to manage all aspects of your project, including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. [AMS] As a Workday Engagement Manager (Senior Associate) in Kainos, you’ll be responsible for ensuring the successful post deployment service delivery of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable. You’ll learn to manage all aspects of your engagement, including governance, planning, resourcing, milestone tracking, commercial management and customer satisfaction. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves aייש level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow. Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day. Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies on numerous occasions. For more information, see kainos.com.

Requirements

Some lifecycle project experience, either initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management.
Some commercial management and negotiation skills.
Success in identifying and taking appropriate action on opportunities for additional business.
Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project.
Very good customer focus, with experience in a customer-facing, consulting environment.
Able to understand customer needs and build relationships.
Able to understand when to escalate issues.
Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation.
Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision.
Able to plan own workload and meet deadlines.
Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail.
Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.
Awareness of the Kainos story and wider business offering.
Awareness of company strategy and how to support it.
Willing to learn in depth about relevant subject matter e.g., international regulatory requirements.
Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required).
[AMS only] Direct experience in the successful post deployment service delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career.
[AMS only] Experience of adhering to service management disciplines, service level agreements and ISO standards.

Nice To Haves

Working in an Agile project environment
PRINCE 2 (or similar) certification
[AMS only] ITIL (or similar) certification
Some functional HR domain expertise including areas such as core HR, recruitment, talent management, absence management and learning and development.
Business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests.
Experience of managing distributed team.
Experience in managing and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.

Responsibilities

Support a more experienced engagement manager in the successful implementation of enterprise scale Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable.
Deliver the complete delivery lifecycle alongside the leadership of internal capability both from functional (HR) and project delivery perspective.
Manage all aspects of your project, including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
Ensure the successful post deployment service delivery of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery management of solutions that are fit for purpose and commercially viable.
Manage all aspects of your engagement, including governance, planning, resourcing, milestone tracking, commercial management and customer satisfaction.
Provide effective pre-sales support, including devising and costing viable, winning solutions working closely with a sales team.
Come up with improvements in tools and/or processes to help the practice.