Workday Managing Functional Consultant (HCM)

Syssero

7d•$140,000 - $165,000•Remote

About The Position

The Workday Managing Functional Consultant (HCM) leads and manages a team of 2–4 direct reports, providing coaching, performance feedback, and professional development while allocating resources and prioritizing workloads across multiple projects. The role fosters collaboration, engagement, and high team performance in a fast-paced, client-focused environment. Alongside management responsibilities, the consultant serves as a functional subject matter expert in Workday deployments, advising, designing, configuring, documenting, and testing solutions so that issues and projects are resolved or completed within prescribed timelines and meet client needs. The consultant is expected to be an SME in at least three Workday functional areas and to balance multiple clients or projects. The role also supports occasional mini-projects tied to Syssero Inc. business needs, aligned with the employee’s strengths, interests, growth opportunities, and company needs. The role combines client consulting and relationship development with team oversight. It includes troubleshooting and resolving client issues, delivering implementation work, managing case queues and client expectations, facilitating requirements and process-design activities, and supporting training, testing, data conversion, and ongoing process improvement. The employee is expected to demonstrate an average rating of at least 3.5 in the defined interpersonal skills.

Requirements

Bachelor’s degree from a four-year college or university.
3–5 years of related experience and/or training, or an equivalent combination of education and experience.
2–4 years of Workday experience.
Experience working in 2–4 Workday environments.
1–3 years of Workday implementation experience.
Workday expertise in at least three functional areas; examples include Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, and Payroll.
Practical experience on Workday implementation projects or as a Workday end user.
Must be authorized to work in the United States without sponsorship.
Strong analytical, problem-solving, business analysis, and documentation skills, including the ability to find solutions to complex business problems.
Experience with analytics and reporting tools, such as pivot tables.
Excellent oral and written communication and interpersonal skills.
Strong consulting skills, including handling customer expectations and determining client needs.
Exceptional organizational and time-management skills, with the ability to work across multiple clients or projects and meet deadlines with little supervision.
Ability to forecast client workload, support resource planning, and complete forecasts and weekly timesheets on time.
Ability to provide training and knowledge transfer to clients.
Ability to demonstrate an average rating of at least 3.5 in the defined interpersonal skills.
Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

Lead and manage 2–4 direct reports, including coaching, performance feedback, and professional development.
Allocate resources and prioritize workloads across multiple projects.
Provide team oversight and direction in accordance with organizational policies and procedures, ensuring required follow-through.
Lead the team in meeting job responsibilities; set performance goals and deadlines aligned with company plans and vision; organize workflow and clarify delegated duties; monitor productivity and provide constructive feedback and coaching.
Serve as a functional consultant and Workday SME on projects, advising, designing, configuring, documenting, and testing solutions.
Work directly with clients to research, troubleshoot, and resolve configuration issues or implement new functionality.
Analyze, develop, implement, and document complex Workday requirements and processes.
Manage incoming case queues and resolve customer cases effectively and promptly in line with service level agreements.
Manage, prioritize, and escalate client issues as appropriate, while setting and managing client expectations and supporting client satisfaction.
Perform implementation activities including requirements gathering, fit/gap analysis, functional design documentation, user acceptance testing, training, and deployment.
Manage multiple parallel projects and complete tasks on time with limited supervision.
Provide client training and knowledge transfer through training sessions, work instructions, job aids, and other materials.
Recommend process improvements, implementation best practices, and system enhancements; proactively review implementations against industry best practices.
Lead or participate in data requirements and process-design sessions, data conversion, proof-of-concept work, data analysis, audit compliance, testing, end-user activities, and training.
Forecast client workload for resource planning and complete forecasts and weekly timesheets on time.
Set, manage, and meet internal and client expectations and deadlines.
Support mini-projects related to company business needs.
Demonstrate strong communication and interpersonal skills with internal teams, management, functional audiences, and external clients.

Benefits

Competitive base salary and bonus
Employer-paid medical, dental, and vision benefits
401(k) match
Flexible work time
Unlimited PTO
12 floating holidays
100% remote work
Annual fixed stipend for remote-work setup purchases
$80 per pay period for cell and internet allowance
Learning and development plan
Employee-focused culture emphasizing transparency, work-life balance, diversity, inclusivity, and a supportive workplace