Workday Manager

WinCo Foods•Boise, ID

About The Position

The Workday Manager leads the team responsible for implementing, maintaining, and optimizing WinCo Foods’ Workday platform. The role sets direction, manages delivery, and applies technical judgment to guide configuration, security, integrations, reporting, releases, and audits. It is accountable for reliable platform operations, accurate and compliant data, and management of the Workday team. The manager partners with leadership and business stakeholders to define the Workday strategy and roadmap, oversee projects and releases, maintain governance and security controls, and drive adoption of changes. The role also manages vendor relationships and support cases, uses Workday data to inform recommendations, and identifies opportunities to improve workflows through automation and standardization.

Requirements

Bachelor’s degree in business administration, information technology, human resources, or equivalent work experience.
Minimum of six years of progressive experience as an analyst, consultant, or in a similar role.
Proven experience leading and managing a team responsible for HCM technology and support.
Proficient use of Microsoft Office and SharePoint.
Proficient use of remote office and collaboration tools such as Zoom, MS Teams, and Slack.
Knowledge of Agile development methodologies.
Knowledge of IT Infrastructure Library (ITIL).
Ability to set tactical and strategic goals, allocate resources, and manage team performance.
Strong leadership skills to guide and mentor a team of analysts and specialists.
Excellent interpersonal skills for working with business teams, IT, executive leadership, and external partners.
Ability to make decisions that balance technology capabilities, business needs, and business requirements.
Analytical and problem-solving skills in application and user support.
Ability to take ownership of an application, learn its key functionality, and promote its proper use.
Commitment to data security, confidentiality, ethical standards, and audit readiness.
Workday knowledge across modules, data structure, security model, and configuration options.
Knowledge of roll process and best practices.
Knowledge of Workday reporting and analytics.
Understanding of integration tools and data migration concepts.
Ability to manage multiple priorities and meet deadlines.
Attention to detail across data, configuration, and compliance.
Ability to consistently provide friendly and engaging customer service to internal and external customers.
Strong verbal, written, and interpersonal communication skills.

Nice To Haves

Proficiency with the Workday platform across implementation, configuration, reporting, security, integrations, and business process optimization.
Experience across multiple Workday modules.
Project or program management experience running multiple workstreams with cross-functional teams.
Experience managing a Workday Success Plans or AMS relationship.
Experience in retail business operations.

Responsibilities

Lead, mentor, and develop Workday analysts; set goals and performance expectations.
Partner with leadership to define and execute the Workday strategy and roadmap and drive continuous improvement.
Oversee projects, enhancements, and releases, delivering within scope, time, and budget.
Govern release and change management, including reviewing weekly service updates, planning for the two semiannual releases (R1 and R2), and overseeing configuration migrations between tenants.
Guide day-to-day team decisions using technical expertise in configuration, integrations, security, reporting, and analytics.
Maintain data accuracy, integrity, and compliance through regular audits and validation.
Oversee security governance, including role design, periodic access and security audits, segregation of duties, and access certification reviews.
Support internal and external audits by ensuring evidence, access reviews, and change history are available.
Lead change management to promote adoption and smooth transitions to new or changing features and processes.
Manage vendor relationships, including Workday Success Plans or application managed services (AMS), and contract and renewal discussions.
Coordinate Workday Support cases and ensure timely issue resolution and system availability.
Use Workday data to provide insight and recommendations to leadership and the business.
Identify opportunities for automation, standardization, and efficiency across Workday workflows.
Work with business stakeholders on feature requests, upgrades, migrations, and integrations.