Workday AMS Leader - Senior Director

Huron Consulting Services•Chicago, IL

About The Position

The Workday AMS Leader sets the strategic, operational, and delivery direction for Huron's Workday Application Managed Services (AMS) business. The role spans client delivery and service quality, revenue growth, people leadership, offering development, and continuous improvement of the AMS operating model. It also oversees operational systems, reporting, and AMS-specific processes. The leader directs Workday AMS teams supporting more than 50 clients across higher education, research, nonprofit, healthcare, manufacturing, investment, and professional services organizations. The role oversees post-production services, including more than 1,400 cases annually and more than 140 contributing consultants, and leads strategic initiatives in AI enablement, automation, delivery efficiency, and margin improvement.

Responsibilities

Lead Huron's Workday Application Managed Services offering end to end.
Direct teams supporting more than 50 clients across multiple industries and set standards for delivery quality.
Oversee post-production enhancements, release management, functional and technical issue resolution, and application optimization.
Oversee delivery of more than 1,400 cases annually and the work of more than 140 contributing consultants.
Drive business development, AMS pursuits, cross-selling, and revenue growth.
Advance statements of work, pricing structures, scope assumptions, renewals, and AMS offering development.
Build people and leadership capability through coaching, team development, and leadership by example.
Manage AMS staffing, skills, capacity, and recruiting in response to client and portfolio needs.
Oversee operational systems, reporting, and AMS-specific processes across ServiceNow, UET, Salesforce, and Workday.
Refine the AMS methodology, operating model, and scalable delivery practices.
Lead strategic initiatives in AI enablement, automation, delivery efficiency, and margin improvement.