Workday Administrator

Professional Case Management•Georgia, GA

4d•$94,100 - $141,400

About The Position

The Workday System Administrator supports the implementation and maintenance of Workday as a new application in Professional Case Management’s business application stack. The role focuses on Workday and its integrations, including Jitterbit, as well as other PCM applications built largely on the Force.com (Salesforce) platform. The administrator works across the HR, IS, and PMO teams and helps develop reports for the organization. The position supports Workday implementation, including conversion from an existing system, and ongoing configuration, security, business processes, integrations, upgrades, reporting, and user support. It partners with business users and developers to define requirements, test solutions, troubleshoot technical issues, and provide knowledge transfer and training. The role also tracks support metrics, manages change control and system documentation, and ensures configuration and security practices meet internal audit, confidentiality, and HIPAA requirements.

Requirements

At least one Workday lifecycle implementation, including workflow development and integrations with external benefit providers.
At least 3 years of experience with HRIS/ERP systems providing functional and technical guidance to support a recent and ongoing Workday implementation.
Excellent problem-solving, analytical, and troubleshooting skills.
Proven communication skills, including well-developed verbal, written, and presentation abilities.
Strong work ethic, intellectual curiosity, good judgment, and a mature, positive attitude.

Nice To Haves

Bachelor’s degree in Computer Science, Information Management, Statistics, or Mathematics.
1–3 years of experience with Workday and/or PeopleSoft.
Experience with the Salesforce.com/Force.com platform and Jitterbit.

Responsibilities

Support Workday implementation, including conversion from an existing system, and help determine organizational needs for implementation and upgrades.
Maintain Workday configuration, including setup, functional configuration, business processes, and role security based on Human Resources needs.
Compile and analyze data and create custom reports on employee productivity, attendance, attrition, benefits, workforce development, and compensation in response to HR requests.
Work with business team members to support Workday technical functions and provide knowledge transfer to Business Process Managers, Super Users, Subject Matter Experts, and end users.
Work with internal and external developers to define programming requirements and test programming solutions.
Develop technical expertise in Workday technologies, including system performance, environmental, and architectural troubleshooting.
Provide status updates to the Chief Information Officer and Human Resources Department on overall project status.
Collaborate with cross-functional teams to identify solutions or workarounds for technical issues.
Review software updates and releases and assist with testing as required.
Support upgrades and interfaces to core business and external systems, and help define and support IS processes.
Ensure configuration updates follow proper procedures and workflows to comply with internal audit requirements.
Work with end users to prioritize and complete support tickets, track and report support metrics, and manage support requests in a ticket tracking system.
Identify opportunities for process improvements using business knowledge.
Modify, test, and validate system configuration.
Prepare detailed functional specifications for development activities, including workflows, reports, interfaces, conversions, enhancements, and forms.
Resolve user how-to questions and develop training documentation to reduce recurring user errors.
Configure and administer security in compliance with policies and procedures, and maintain system security.
Document and control all production-system changes through the change control process.
Manage system configuration, data audits and corrections, and introduction of new Workday functionality.
Maintain confidentiality, avoid conflicts of interest, and adhere to HR/Operations compliance and HIPAA standards.