Work Study - Computer Lab Assistant IT/Client Support Svcs

University of Wyoming•Laramie, NY

32d•Onsite

About The Position

Join the University of Wyoming community and gain hands-on tech and customer-service experience as a Computer Lab Assistant. This role supports students and staff with basic computer and printing needs, troubleshoots common issues, and ensures the lab operates smoothly. The position offers a flexible schedule that accommodates classes, opportunities to do homework during quiet periods, and potential for raises through exams and training. It's an on-campus job with consistent scheduling for the semester and easy options to pick up extra shifts. Various shifts are available, including days, evenings, weekends, and nights, with a preference for those available during specific weekday hours or late-night shifts.

Requirements

Enrolled UW College Student
Customer Service experience
Familiarity with Consumer Technology
Ability to work with cash amounts in US dollars up to $100
Must complete the supplemental form at https://microlab.uwyo.edu/application/laappdefault.asp
Must be available to work and perform essential job functions on campus.

Nice To Haves

Excellent customer service skills
Working knowledge of Microsoft Windows and Office
Basic computing skills
Ability to troubleshoot problems and communicate solutions

Responsibilities

Provide friendly, helpful basic computer support and assist users with printing and software problems.
Troubleshoot account, quota, and email problems for lab users.
Keep labs clean and orderly, collect lost/found items, and maintain records of print deposits.
Complete exams and optional training to earn raises.