Work Scheduling Asst - Work Scheduling Asst Sr.

American Electric Power•Three Rivers, MI

18h•$22 - $32

About The Position

Assist in coordinating and scheduling work assignments for line service personnel within a designated area to support timely and efficient service delivery. Serve as a customer point of contact by managing inquiries and providing support. Help maintain operational flow by following scheduling policies and assisting with outage management when needed. This posting covers multiple positions and advancement opportunities. The listed minimum qualifications apply to the Work Scheduling Asst; the Work Scheduling Asst - Sr. level has increased requirements.

Requirements

High school diploma or GED.
Either 3 years of post-high-school experience utilizing administrative procedures and office equipment or equivalent experience, normally obtained through progression through the Work Scheduling Rep Assoc classification; or 6 years of post-high-school experience utilizing administrative procedures and office equipment or equivalent experience, normally obtained through progression through the Work Scheduling Asst classification.
Availability to work overtime, call-out overtime, and shift work as required.
Valid driver’s license.
Proficiency with computers and computer programs.
Effective verbal and written communication skills.
Organizational and analytical/problem-solving skills.
Prioritization skills.
Customer focus and teamwork.

Responsibilities

Perform assigned duties in the work scheduling process, including assigning jobs to line service personnel using management system applications.
Develop schedules for line service and technician appointments.
Communicate with customers and direct inquiries.
Support adherence to standard work scheduling policies and procedures.
Assist with outage management as needed.
Provide administrative support as needed.
Manage timekeeping responsibilities for line department personnel.