Work Scheduling Asst - Work Scheduling Asst Sr.

American Electric Power•Three Rivers, MI

About The Position

The Work Scheduling Assistant supports coordination and scheduling of work assignments for line service personnel within a designated area to help ensure timely and efficient service delivery. The role serves as a customer point of contact, managing inquiries and providing support, while helping maintain smooth operations through adherence to scheduling policies and assistance with outage management. This posting represents multiple positions and advancement opportunities. The stated minimum qualifications apply to the Work Scheduling Assistant; requirements increase for the Work Scheduling Assistant, Senior level. The Assistant role requires a high school diploma or GED and three years of post-high-school experience using administrative procedures and office equipment, or equivalent experience normally obtained by progression through the Work Scheduling Representative Associate classification. The Senior role requires a high school diploma or GED and six years of relevant post-high-school experience, or equivalent experience normally obtained by progression through the Work Scheduling Assistant classification. The position requires availability for overtime, call-out overtime, and shift work as needed. Travel is expected 10–25% of the time. The work is classified as sedentary, involving sitting most of the time with occasional walking or standing and occasional exertion of up to 10 pounds of force.

Requirements

High school diploma or GED.
For Work Scheduling Assistant: three years of post-high-school experience using administrative procedures and office equipment, or equivalent experience normally obtained through progression in the Work Scheduling Representative Associate classification.
For Work Scheduling Assistant, Senior: six years of post-high-school experience using administrative procedures and office equipment, or equivalent experience normally obtained through progression in the Work Scheduling Assistant classification.
Availability to work overtime, call-out overtime, and shift work as required.
Ability to travel; travel is expected 10–25% of the time.
Organizational and analytical/problem-solving skills.
Prioritization skills.
Customer focus and teamwork.
Demonstrated proficiency with computers and computer programs.
Effective verbal and written communication skills.
Valid driver's license.

Responsibilities

Perform assigned duties in the work scheduling process, including assigning jobs to line service personnel using management system applications.
Develop schedules for line service and technician appointments.
Communicate with customers and respond to inquiries.
Support compliance with standard work scheduling policies and procedures.
Assist with outage management as needed.
Provide administrative support as needed.
Manage timekeeping responsibilities for line department personnel.