Work Order Coordinator - Dulles International Airport - IAD

Oshkosh Corporation • Dulles, VA

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About The Position

Oshkosh AeroTech is seeking a Work Order Coordinator to coordinate customer service requests, schedule technicians, and manage data entry in a computerized maintenance management system (CMMS). The coordinator serves as a primary contact for customers and vendors, helps ensure efficient use of technicians and other resources, and prepares operational reports and recommendations to improve productivity. The role requires strong organization and communication skills, a commitment to safety, and the ability to work effectively in a diverse, fast-paced environment.

The schedule is Monday through Friday, 7 a.m. to 3 p.m., with overtime as needed. The position requires the ability to work day or night shifts, including weekends and holidays. A valid driver’s license and the ability to obtain airport badging for secure areas are required.

Requirements

• Valid driver’s license.
• Ability to obtain a badge to work in secure areas of an airport.
• Ability to work day or night shifts, including weekends and holidays.

Nice To Haves

• High school diploma or GED equivalent.
• At least 2 years of related customer service or dispatching experience.
• At least 2 years of related experience with data entry, workload scheduling, and work-order processing.
• Bilingual in Spanish and English.
• Computer skills, including proficiency in Microsoft Word and Excel.
• Excellent planning and organizational skills.
• Excellent customer service and interpersonal skills.

Responsibilities

• Coordinate customer service requirements with onsite maintenance personnel.
• Answer phones and enter work orders into the CMMS.
• Oversee technician scheduling and enter all required information into the CMMS.
• Serve as the first point of contact for customers and vendors.
• Implement work order schedules to maximize the use of technicians and other resources.
• Run operational reports and provide recommendations to improve efficiency and productivity.
• Comply with the company safety program and training.
• Work productively and cohesively in a diverse and multicultural environment.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k).
• Additional benefits are mentioned but not specified.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed