Work Management Specialist I/II

Duke Energy•Clarksville, IN

12d•Onsite

About The Position

This position offers more than a career; it's a chance to make a difference in people's lives. Build an exciting, rewarding career with Duke Energy, helping to make a difference for millions of people every day. The Work Management Specialist I is the learner level, responsible for providing work management support for Distribution, Customer Experience & Services within established processes and standards. This role may also provide basic administrative support to multiple managers and serves in a non-exempt capacity, accountable for accurate and timely work results supporting safety, reliability, storm restoration, and cost management while providing quality customer service. The Work Management Specialist II is the intermediate level, solving more complex problems and providing technical, analytical, and work management support for Distribution, Customer Experience & Services. The incumbent uses independent judgment and initiative within established processes and standards, accountable for accurate and timely work results supporting safety, reliability, storm restoration, and cost management while providing exceptional customer service. This role may also provide administrative support to multiple managers and serves in a non-exempt capacity.

Requirements

High School Diploma/GED
Work Management Specialist I: No experience needed
Work Management Specialist II: 1-year minimum required related work experience
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Collaborates effectively in a team environment
Proficient in system applications used in Distribution, Customer Experience & Services
Knowledge of local ordinances, permits, and inspections
Supports changing work environments, processes, and policies
Exhibits effective written and verbal communication skills
Possesses a working knowledge of Microsoft Office Software
Previous customer service experience
Prioritizes work effectively
Demonstrates good judgment in decision making
Works independently in resolving problems

Responsibilities

Providing work management support for Distribution, Customer Experience & Services.
Working within the parameters of established processes and standards.
Providing basic administrative support to multiple managers.
Providing accurate and timely work results which support safety, reliability, storm restoration, and cost management.
Providing quality customer service.
Solving more complex problems (WMS II).
Providing technical, analytical and work management support for Distribution, Customer Experience & Services (WMS II).
Using independent judgment and initiative to complete assigned tasks (WMS II).
Providing exceptional customer service (WMS II).