Work-from-Home Customer Service Representative

Globe Life AIL - Lisa Russel•Flint, MI

1d•Remote

About The Position

AO Globe Life is seeking motivated, service-oriented professionals to join our expanding remote team as Work-from-Home Customer Service Representatives. For more than 70 years, our organization has helped working families, labor union members, veterans, credit union members, associations, and their families understand and access life, accident, and supplemental health insurance benefits. No prior insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development. This position combines customer service, client education, relationship building, and consultative insurance sales.

Requirements

Excellent verbal and written communication skills
Strong active-listening abilities
Customer-focused and service-oriented mindset
Friendly, positive, and professional attitude
Strong relationship-building skills
Self-motivation and personal accountability
Dependability and consistent work ethic
Strong organization and time-management skills
Ability to learn and adapt quickly
Comfort working independently from home
Basic computer and virtual communication proficiency
Coachability and willingness to continuously improve
Be at least 18 years old
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop
Have reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing and eligible to obtain the required state Life & Health Insurance License

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, recruiting, or sales is beneficial—but not required.