Work Control Dispatcher I (TEMP)

University of Central Florida • Orlando, FL

12d • $16 - $18 • Onsite

About The Position

The Work Control Dispatcher I works in UCF’s University Operations Work Control Center and provides customer service while representing Facilities & Business Operations. The position processes, initially prioritizes, validates, and distributes work requests for main and branch campus buildings, including residence halls and apartments. Requests arrive through the internet, email, telephone, walk-up window, or hand-held radio and are entered into the Integrated Work Management System (IWMS) according to established procedures and guides.

The dispatcher uses standard operating procedures to assign work to appropriate zones, teams, or groups across Facilities & Business Operations, balancing urgent threats to life and property with routine operational requests. The role also responds to information requests, monitors equipment and facility alarms, supports after-hours emergencies, maintains work-order records, and routes after-hours messages to the appropriate staff.

This is a part-time, fixed-term, on-site position. The schedule varies according to business needs and may include evenings, weekends, and holidays; the area operates 365 days per year. The position may qualify for a 5% shift differential depending on the assigned schedule. The anticipated hourly range is $16.43–$18.00; the posting also lists an hourly rate of $15.66 to negotiable. State benefits eligibility for OPS employees is subject to state criteria, and OPS positions are not entitled to paid time off.

Requirements

• High school diploma or equivalent and at least 2 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Authorization to work for any U.S. employer; visa sponsorship and H-1B transfers or employment-based visa processing are not available for this position.
• Ability to work on-site at UCF as the primary work location.
• Ability to work a schedule based on business needs, potentially including evenings, weekends, and holidays.

Nice To Haves

• At least one year of customer service experience, with strong interpersonal, verbal, and written communication skills.
• Prior experience in a high-volume operations or facilities environment within a large, complex organization, with an understanding of service-oriented best practices.
• Customer-service orientation and the ability to communicate professionally and respond courteously to internal and external stakeholders.
• Strong conversational English and the ability to manage and resolve conflicts while maintaining a positive customer experience.
• Ability to work independently and collaboratively, using analytical and problem-solving skills to manage multiple priorities.
• Sound judgment and decision-making with limited supervision in a fast-paced, dynamic setting.
• Proficiency in Microsoft Outlook, Word, Excel, and Teams.
• Strong organizational and time-management skills, including the ability to prioritize and handle multiple tasks efficiently.

Responsibilities

• Process, initially prioritize, validate, and distribute incoming work requests for main and branch campus buildings, including residence halls and apartments.
• Receive work requests through the internet, email, telephone, walk-up window, and hand-held radio, and enter them into the IWMS in accordance with applicable standard operating procedures and the Work Order Management Process Guide.
• Dispatch work according to standard operating procedures to appropriate zones, teams, or groups across Facilities & Business Operations, balancing urgent safety and property concerns with routine requests.
• Notify appropriate parties to reconcile work requests by understanding departmental responsibilities and organizational structure.
• Handle requests for information by researching histories, logs, and IWMS data and summarizing findings in verbal, email, written, or spreadsheet reports.
• Place work orders in callback when a customer contests the work or the work was not completed.
• Monitor chiller plants and associated equipment, critical laboratories, server rooms, and buildings using computer monitoring software.
• Respond to alarms according to standard operating procedures and notify appropriate on-call personnel when necessary.
• Serve as the initial Facilities & Business Operations advocate during after-hours emergencies in support of UCF Public Safety, the Emergency Operation Center, state and federal authorities, and other university departments.
• Execute emergency procedures, maintain situational awareness, and alert senior facilities staff as warranted.
• Update IWMS work orders as the primary and permanent history of work dispatched and completed, including materials and time billed.
• Receive and report after-hours messages to appropriate Facilities & Business Operations staff, including external information requests, personnel absence reports, and other departmental requests.

Benefits

• State benefits may be available to OPS employees who meet eligibility criteria established by the State of Florida; eligibility and enrollment are determined by People First.
• A 5% shift differential may be available depending on the assigned schedule.
• OPS positions are not entitled to paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED