Work-Based Learning Receptionist

HUMMEL GROUP INC•Middlebury, IN

3d•Onsite

About The Position

The Receptionist is responsible for positive interaction with agency phone calls, visitors, clients, and vendors, and perform administrative duties as requested. This role involves managing incoming calls, greeting visitors, processing mail, and providing administrative support to various departments. The ideal candidate will possess excellent customer service skills, proficiency in office software, and the ability to learn new tasks and systems.

Requirements

Knowledge of WorkSmart procedures and processes.
Excellent customer service and teamwork skills.
Ability to interact with employees, customers, and carrier representatives in a courteous and professional manner.
Working knowledge of computer software packages including Microsoft Word, Excel, and Outlook programs.
Ability to use general office equipment, including a computer, copier, and telephone system.
Ability to learn and perform new duties and responsibilities.
Must have a current driver’s license and an insurable driving record.
High school diploma or equivalent.
HIPAA Compliance: An employee will be responsible for following the guidelines of the HIPAA Confidentiality Agreement.

Nice To Haves

Ability to travel offsite as needed.

Responsibilities

Answers incoming calls efficiently and direct the calls to the correct department or recipient in an efficient friendly and professional manner.
Greets customers that stop at the office and initiate positive, customer friendly interaction in a professional manner.
Processes agency mail, both incoming and outgoing.
Scans agency mail into WorkSmart and assign the mail to the correct departments.
Assists departments with identified tasks between incoming phone calls and customer visits, secondary responsibility.
Responsible for other general office administration duties (supplies, office communication, printing checks).
Utilize AMS 360 and Image Right systems to help with managing assigned tasks and workload.
Strives to maintain positive relationships with clients to assure retention of the accounts.
Navigates AMS360 and ImageRight systems with an efficient level of proficiently and works towards improving these skills.
Participates in training to enhance knowledge and skills.
Informs supervisor and/or manager of all matters that may affect the performance of assigned tasks and/or overall operations of the department.
Other job duties as assigned.