Woodward Copper Agent

POWDR • Copper Mountain, CO

5d • Onsite

About The Position

The Woodward Copper Agent coordinates sales and programs for Woodward Copper, including indoor programming, summer camp, retail, and some food and beverage products. Agents work as a team to sell and fulfill online, telephone, and in-person transactions and reservations. This indoor guest-facing role is based at the high-volume Woodward Barn, where agents handle walk-up transactions and advance reservations for season passes, drop-in sessions, classes, merchandise, day and residential camp products, and punch passes, while also responding to resort information requests. Agents use the RTP|One point-of-sale system and provide guest service while helping customers select complete product solutions.

The role also includes opening and closing the Barn, preparing closing reports and cash deposits, keeping the facility organized and clean, monitoring access credentials, assisting with retail inventory and loss prevention, and supporting coaches with indoor cross-training. Other duties include helping with Barn maintenance and seasonal tasks such as shoveling, moving features, and maintaining fencing and signage. During summer camp operations, agents may drive campers in a 15-passenger van. Agents represent Copper Mountain and Woodward Copper, maintain professional standards, and help create a positive guest experience.

This is a year-round, 10-month position described in the posting as full-time or part-time seasonal. Days and hours vary and include weekends and holidays; work may take place outdoors on the mountain or inside the Barn, with shifts from 7:30 a.m. through midnight. Candidates must be available through the end of the season. The proposed hiring rate is $18.00 to $19.80+ per hour, adjusted based on experience.

Requirements

• Minimum 2 years of guest service experience.
• At least 1 year of experience working with kids and/or teens.
• Strong written and oral communication skills, including the ability to communicate effectively with children, teens, adults, and parents.
• Computer skills and cash-handling skills.
• Strong organizational skills and the ability to work in a fast-paced, potentially high-pressure environment.
• Team-player attitude, outgoing demeanor, and willingness to act as an ambassador for freestyle snowboarding and skiing and as a role model for kids and teens.
• Ability to maintain a positive, professional attitude during 8-to-10-hour days and high-volume periods.
• Flexibility to work varied hours and days, including weekends and holidays, and any hours of the day; availability through the end of the season.
• Ability to work both outdoors on the mountain and indoors in the Barn, with shifts that may run from 7:30 a.m. until midnight.
• Ability to lift 50 pounds.
• Valid U.S. driver's license.
• Must be at least 18 years old.
• Willingness to undergo a criminal background check after accepting the position.
• Ability to handle confidential information and follow established policies and procedures.

Nice To Haves

• At least 1 year of retail sales and merchandising experience.
• At least 1 year of facilities maintenance experience.
• Experience working in a camp environment.
• Work experience in the snowboard, ski, and/or skate industry.
• Previous resort experience in a high-volume, customer-oriented environment.
• Proficiency with Microsoft Windows and Microsoft Office, including Word, Excel, and Outlook.
• RTP|One experience.
• High school diploma or equivalent.
• Commercial driver's license (CDL).
• CPR/First Aid certification.

Responsibilities

• Coordinate and sell Woodward Copper programs and products, including indoor programming, summer camp, retail, and some food and beverage items.
• Fulfill online, telephone, walk-up, and advance sales and reservations using the RTP|One point-of-sale system.
• Provide guest service and help customers purchase complete product solutions; respond to resort information requests.
• Assist with secure opening and closing of the Barn, nightly closing reports, and cash deposits.
• Keep the Barn organized and clean according to departmental standards.
• Work with internal and external partners to provide a seamless sales and fulfillment operation.
• Maintain positive relationships with resort employees, parents, the public, and the Copper Mountain community.
• Learn and follow Woodward Copper policies and procedures, as well as company security, sales, reporting, and record-keeping practices.
• Sell and inventory retail merchandise and assist with loss prevention by monitoring guest and employee actions involving retail products.
• Check passes and camper credentials to monitor access to the Barn and exclusive on-mountain features.
• Assist coaches with indoor cross-training on Skatelite features, including jumps to foam pits.
• Assist with daily Barn maintenance and cleaning, including shoveling, digging, moving features, and maintaining fencing and signage.
• Drive campers safely in a 15-passenger van during summer camp operations.
• Represent Copper Mountain and Woodward Copper professionally, model the Copper culture, and help create positive guest and staff experiences.
• Carry out other assigned duties as responsibilities evolve.

Benefits

• Company-subsidized medical, dental, and vision coverage.
• Flexible spending account and health savings account options.
• Life and disability options.
• Season pass for employees and dependents, plus privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other items.
• Competitive benefits, employee housing, and a unique work atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed