Woodward Copper Agent

POWDR • Copper Mountain, CO

6d • $18 - $20 • Onsite

About The Position

The Woodward Copper Agent coordinates sales and programs for Woodward Copper, including indoor programming, summer camps, retail, and some food and beverage products. Agents work as a team to sell and fulfill online, telephone, and in-person transactions and reservations in an indoor, guest-facing role at the Woodward Barn. Using the RTP|One point-of-sale system, agents process walk-up sales and advance reservations for season passes, drop-in sessions, classes, merchandise, day and residential camps, and punch passes, and respond to resort information requests.

The role also supports Barn operations, guest access, retail inventory, cross-training activities, cleaning, and maintenance. Agents serve as ambassadors for Copper Mountain and Woodward Copper, delivering professional guest service to children, teens, adults, and parents. The schedule varies and includes weekends and holidays, with work potentially extending from 7:30 a.m. to midnight. Candidates must be available through the end of the season. The posting describes the role as year-round for 10 months and also refers to it as seasonal.

Requirements

• At least 18 years old.
• Valid U.S. driver’s license.
• Ability to lift 50 pounds.
• Minimum of 2 years of guest service experience.
• At least 1 year of experience working with children and/or teens.
• Strong written and oral communication skills.
• Computer skills and cash-handling skills.
• Ability to work weekends and holidays, flexible hours, and any days of the week; schedule may include work from 7:30 a.m. through midnight.
• Availability to work through the end of the season.
• Ability to maintain a positive, professional attitude during 8-to-10-hour days and high-volume periods.
• Ability to handle confidential information and follow established policies and procedures.
• A criminal background check will be conducted after the position is accepted.

Nice To Haves

• At least 1 year of retail sales and merchandising experience.
• At least 1 year of facilities maintenance experience.
• Experience working in a camp environment.
• Work experience in the snowboard, ski, and/or skate industry.
• Previous resort experience in a high-volume, customer-oriented environment.
• Strong organizational skills.
• Proficiency with Microsoft Windows and Microsoft Office applications, including Word, Excel, and Outlook.
• RTP|One experience.
• High school diploma or equivalent.
• Commercial Driver’s License (CDL).
• CPR/First Aid certification.

Responsibilities

• Assist with secure opening and closing of the Barn, nightly closing reports, and cash deposits.
• Help keep the Barn organized and clean according to departmental standards.
• Coordinate with internal and external partners to provide seamless sales and fulfillment for guests.
• Maintain positive relationships with Copper Mountain and Village at Copper employees, parents, the public, and the broader Copper Mountain community.
• Learn and follow Woodward Copper policies and procedures.
• Use the RTP|One point-of-sale system to sell and fulfill Woodward Copper products and reservations.
• Provide high-level guest service and help customers purchase complete product solutions.
• Sell and inventory retail merchandise in the Barn.
• Assist coaches with indoor cross-training on Skatelite features, including jumps to foam pits and other Skatelite features.
• Follow company security, sales, reporting, and record-keeping procedures.
• Check passes and camper credentials to monitor access to the Barn and exclusive on-mountain features.
• Assist with daily maintenance and cleaning of the Barn, which may include shoveling, digging, moving features, and maintaining fencing and signage.
• Support loss prevention by actively monitoring guest and employee actions involving retail products.
• Maintain a professional appearance and attitude during long, busy, or stressful workdays.
• Communicate effectively with children, teens, adults, and parents, and act as an ambassador and role model for freestyle skiing and snowboarding.
• Safely drive campers in a 15-passenger van during summer camp operations.
• Model Copper Mountain’s culture, uphold a professional image, and strive to exceed guest expectations.
• Accept changing responsibilities and other duties as assigned.

Benefits

• Company-subsidized medical, dental, and vision options.
• Flexible spending account and HSA options.
• Life and disability options.
• Season pass for employees and dependents, plus privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other items.
• Employee housing.
• Competitive benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed