Women, Infants, and Children Administrative Team Lead - 61008562

State of South Carolina • Berkeley County, SC

6d • Hybrid

About The Position

Under direct supervision of the WIC Admin Services Program Coordinator, performs a variety of duties in the WIC clinic to include direct supervision of the WIC Administrative Team at the Goose Creek HD and Moncks Corner HD. Collaborates with all disciplines and administration to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment. Supervises and instructs WIC team members on proper WIC guidelines. Maintains audits, conducts trainings, maintains training records, and EPMS's for individual staff. Provides and documents feedback and appraisals. Provides culturally competent customer service while greeting and conducting interviews to public health clients in accordance with the WIC program and agency policies and procedures. Answers telephones and schedules appointments as necessary. Processes information, completes medical records and enters all client information into applicable electronic applications or SCWIC systems as mandated. Ensures that staff complies with program and agency guidelines for issuance of eWIC cards in the SCWIC system and issues Farmers' Market benefits. Follows established guidelines for customer service and cultural competency, ensuring staff adheres to WIC Program procedures. Follows up on customer service complaints as outlined or directed by the region state plan. Attend relevant program and agency trainings and meetings. Ensures necessary materials and resources are available for Administrative staff. Prepares and submits required reports as mandated or requested. Completes other duties as assigned.

Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.
• Ability to type at a corrected rate of 35 WPM.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer or their designee.

Nice To Haves

• WIC program experience preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Direct supervision of the WIC Administrative Team at the Goose Creek HD and Moncks Corner HD.
• Collaborates with all disciplines and administration to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment.
• Supervises and instructs WIC team members on proper WIC guidelines.
• Maintains audits, conducts trainings, maintains training records, and EPMS's for individual staff.
• Provides and documents feedback and appraisals.
• Provides culturally competent customer service while greeting and conducting interviews to public health clients in accordance with the WIC program and agency policies and procedures.
• Answers telephones and schedules appointments as necessary.
• Processes information, completes medical records and enters all client information into applicable electronic applications or SCWIC systems as mandated.
• Ensures that staff complies with program and agency guidelines for issuance of eWIC cards in the SCWIC system and issues Farmers' Market benefits.
• Follows established guidelines for customer service and cultural competency, ensuring staff adheres to WIC Program procedures.
• Follows up on customer service complaints as outlined or directed by the region state plan.
• Attend relevant program and agency trainings and meetings.
• Ensures necessary materials and resources are available for Administrative staff.
• Prepares and submits required reports as mandated or requested.
• Completes other duties as assigned.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED