Women, Infants, and Children Administrative Specialist II - 61137219

State of South Carolina • Allendale County, SC

6d • Hybrid

About The Position

Under the direct supervision of the Admin Team Lead, performs administrative support duties for Women, Infants and Children (WIC) client services. Implements and adheres to agency/program policies and procedures for efficient service delivery. Provides quality customer service in a culturally competent manner. Maintains strict confidentiality and upholds agency privacy practices. Performs all Administrative duties required to provide WIC services to authorized clients within the state.

Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.
• At least two (2) years of administrative experience, or an associate's degree in secretarial science or a related field and one (1) year of experience which includes public contact.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.

Nice To Haves

• Bilingual (English/Spanish)
• Customer service experience in a clerical environment.

Responsibilities

• Completes intake and outtake of patient data, utilizes program data systems and Outlook systems.
• Interviews individuals and determines if applicants meet the identification, residency and income requirements for eligibility with the WIC program.
• Processes information, updates client profiles, assists with registering to vote, referrals as appropriate completes WIC record, completes data collection and entry into the SCWIC system.
• Provides support to WIC clients through eWIC to include card activation/issuance and issues Farmers' Market benefits.
• Assists with required WIC program reports to include non-participation, discharge reports, Motor Voter, etc.
• Provides quality customer service in a culturally competent manner in face-to-face and telephone encounters and maintains client confidentiality.
• Ensures official DPH forms are placed in the proper record order in accordance with DPH policy.
• Interviews clients per clinic guidelines and establishes client record.
• Follows WIC program security per policy and procedures.
• Submits PCAS and other required program reports monthly by designated deadlines.
• Participates in emergency or major disasters to expedite services to the public as outlined in the DPH/Region Plan. During such times, the incumbent should regard her/himself as being on 24-hour call and subject to duty when such events occur, or are anticipated to occur.
• Other duties as assigned.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED